Job Summary

JOB DESCRIPTION: CLIENT MANAGER

Location: Australia & New Zealand

Division: Moshtix & Universe

Line Manager: Head of Client Satisfaction - Sports and Attractions

Contract Terms: Permanent, 38 hours per week

ABOUT MOSHTIX

Hi, we're Moshtix, Australia's most trusted GA ticketing provider, and part of the Ticketmaster family. We specialise in live music and a broad range of entertainment events, working with some of the country's most iconic entertainment events, exhibitions, festivals and venues. We help people discover and share the live entertainment they love through our mission to "make live easy".

THE JOB

As a Client Manager, your primary responsibility will be keeping your clients happy such that they are ambassadors for Moshtix.

Clients will remain loyal to our business, and new Clients will be impressed by your personalised, relevant and professional delivery of products and services that will compliment their business and position Moshtix as being a partner that creates value. Enhancing Moshtix' s reputation will always be at the core of your focus.

You will ensure each Client is using the best tools we have available to drive ticket sales, ancillary revenue, and fan engagement, for the benefit of the Client, the Fan, and Moshtix.

WHAT YOU'LL BE DOING

Develop and grow relationships with existing and potential clients. Client Managers will establish and maintain a network of industry contacts as an ambassador for Moshtix.

Full cycle event planning and execution, including accurate event building.

Oversee the delivery of event day services for your clients. This includes liaising with the Event Services team on staff and equipment requirements.

Attend key events for your clients in the capacity of Client Manager and support the Event Services Team where required.





Play an active role in key projects for the business that are undertaken from time to time. This may include but are not limited to projects that improve our platform, reviews of operational processes.

Provide efficient testing when required for the QA Pipeline.

Log detailed reports of bugs and other issues for the technology department.

Ensure that ticketing service delivery aligns with the most effective, efficient, and highest quality delivery possible including communication internally and externally, and the use of internal documents, policies and procedures.

Manage client relationships whilst ensuring that all contractual obligations are understood and achieved.

Ensure Fan Experience have accurate information and are sufficiently briefed, effectively trained, motivated and empowered to make decisions within their respective areas when performing duties related to event management to ensure the provision of excellent service to patrons.

In conjunction with the Marketing Department, develop marketing initiatives specific to client needs to maximise ticket sales.

At every opportunity, the use of new products/functionality should be enthusiastically embraced and opportunities for innovation should be encouraged.

Ensure finance are fully informed of all financial arrangements and both Moshtix and the client meet their financial obligations under the contractual arrangement or letter of agreement.





Entertain clients and attend client functions and launches as required.

Identify opportunities to grow ticket sales, revenue and ancillary revenue through product, technology and marketing initiatives. Identify new business and assist the Sales and Business Development team in securing current business.

Actively participate in the renewal plans of all existing clients to ensure 100% retention rate.

Where applicable, mentor and support other Client Managers, encourage high performance and contribute to an environment of collaboration, innovation, enjoyment and enthusiasm for live events.

Provide additional value to the Moshtix relationship with your clients by creating and maintaining Client Action Plans, regular Client Debrief, End of Event Report process and regular engagement opportunities.

Make a positive contribution to the culture of Moshtix and look for ways to help us become Australia's employer of choice in the ticketing industry.

To adhere to quality management, safety and environment company policies

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Extensive ticketing and client relationship experience

Highly developed written and verbal communication skills and well developed influencing and negotiating skills

Passion for delivering events and strong awareness of the live entertainment and/or ticketing industry.

Ability to recognise and pursue new business opportunities.

Experience developing and implementing strategic plans.

Work related knowledge and experience in contracts.

Knowledge of technological and marketing applications.

Group presentation skills.

Strong written and verbal communications skills.

YOU (BEHAVIOURAL SKILLS)

Proactive, driven and highly organised, with the ability to manage a varied, complex and freque

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