We're partnering exclusively with a globally recognised enterprise software organisation that is continuing to invest heavily in its ANZ business. Due to continued growth, they're looking to appoint an experienced Senior Enterprise Account Manage r to take ownership of a portfolio of strategic customers across the region.

This is a highly commercial role focused on building executive relationships, driving growth within existing accounts and partnering with customers to maximise long-term value. You'll work with large, complex organisations and become a trusted advisor to senior business and technology stakeholders

The Opportunity

You'll inherit a portfolio of established enterprise customers, taking responsibility for commercial performance, customer retention and strategic account development.

Working closely with cross-functional teams, you'll ensure customers continue to realise value from the platform while identifying opportunities to expand existing partnerships.

This role is ideal for someone who enjoys managing complex enterprise relationships and is motivated by growing accounts rather than hunting for new business.

Responsibilities

- Manage a portfolio of strategic enterprise customers across the APAC region.
- Build and maintain trusted relationships with senior stakeholders and executive decision makers.
- Develop and execute long‑term account plans aligned to customer objectives.
- Lead renewal conversations, commercial negotiations and contract discussions.
- Identify opportunities to expand existing customer relationships through additional products and services.
- Deliver high levels of customer satisfaction and retention.




- Act as the senior escalation point for key customer relationships.
- Partner closely with internal delivery, product and customer success teams to ensure successful outcomes.
- Maintain accurate forecasting, pipeline management and account reporting.
- Represent the business at customer meetings, executive reviews and industry events.

About You

You'll be an experienced Enterprise Account Manager with a proven track record of growing strategic customer relationships within a B2B software or technology environment.

You'll ideally bring:

- 5+ years' experience managing enterprise customer accounts within SaaS, software or technology.
- A strong history of growing revenue within existing accounts through strategic account management.
- Experience leading renewals, commercial negotiations and contract discussions.
- Confidence building relationships with senior executives and business leaders.
- Excellent communication, presentation and stakeholder management skills.
- Strong commercial acumen and a consultative approach to customer engagement.
- Experience working with large enterprise customers and navigating complex organisations.
- A collaborative mindset and the ability to work effectively across multiple internal teams.

What's on Offer

- Hybrid working arrangement based in Sydney.
- Ownership of a portfolio of well-established enterprise customers.
- Prospect to work for a global organisation experiencing continued growth.
- Collaborative, high-performing culture with genuine career progression.
- Comprehensive employee benefits and ongoing professional development.
- Fantastic growth and earning potential as they launch and release current products

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📌 Senior Account Manager (City of Sydney)
🏢 Talent Insights Group
📍 City of Sydney