Permanent Full Time Salary: Competitive Salary + Super + NFP Salary Packaging. Location: Hybrid.

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.

Your Opportunity

The Staff Practice & Systems Trainer plays a vital role in strengthening the foundation that supports Mission Australia Housing's frontline teams. Working within Housing Operations, you will deliver hands‑on training, support onboarding, reinforce learning through real‑work scenarios and coaching, and drive continuous capability uplift.

Your key responsibilities will be to:

- Deliver onboarding programs, system training and practice‑based learning aligned to operational workflows
- Facilitate workshops, demonstrations and practical learning sessions across housing systems and processes
- Provide hands‑on coaching and guidance to embed learning into day‑to‑day operational practice
- Support staff in troubleshooting system and process challenges and reinforce correct usage
- Develop and maintain practical learning resources (quick reference guides, short videos, presentations, job aids, system‑linked learning supports)
- Support onboarding pathways for recent starters, including walkthroughs, observations and capability development activities
- Identify capability gaps through frontline engagement, feedback and operational insights
- Contribute to continuous improvement initiatives by using frontline feedback, service support insights and system changes to update learning materials, workflows and practice supports
- Partner with operational leaders to support adoption, reinforcement and embedding of new systems, processes and practice changes across regions
- Build strong stakeholder relationships across teams to promote a consistent, practical and human‑centered learning approach





Requirements for Success

- Certificate IV in Training and Assessment, or equivalent qualifications/experience in Learning and Development, Business, Systems Training, Education, Community Services or similar
- Demonstrated experience delivering systems and process training in complex operational environments
- Experience in onboarding, capability uplift or learning delivery roles
- Exposure to social or community housing or similar sectors (highly desirable)
- Ability to translate business processes and system steps into clear, practical learning experiences
- Strong troubleshooting and problem‑solving skills, particularly in system and workflow contexts
- Confidence working with operational systems and supporting frontline teams
- Excellent facilitation, communication and stakeholder engagement skills
- Highly organised with the ability to manage competing priorities in a dynamic environment

Your benefits

- Not‑for‑profit salary packaging, reducing your tax (details via AccessPay)
- Free external, confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Extra leave available, including an additional public holiday, an additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Equity and inclusion

We actively support and encourage people of all backgrounds—gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation—to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

Pre‑employment requirements

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

If you live with disability and require support to submit your application, please email or visit our Careers page for additional contact details.

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📌 Staff Practice & Systems Trainer (City of Sydney)
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📍 City of Sydney