At Poppy’s Home Care, we believe home care should feel exactly that — caring.

We are a proudly family‑owned, nurse‑led home care provider supporting older people to continue living safely, confidently and independently in their own homes.

As we continue to grow, we are looking for an experienced Home Care Scheduler to join our friendly team in Secret Harbour. Scheduling is central to the experience of our clients and Home Care Team Members, and it is about getting to know people, understanding what matters to them, maintaining continuity wherever possible, and ensuring that changes are communicated clearly and followed through.

The role

As our Home Care Scheduler, you will coordinate community‑based services and help ensure our clients receive reliable, consistent and well‑organised support.

You will work closely with clients, families, Home Care Team Members, Care Partners and the leadership team, managing changing priorities throughout the day while remaining calm, organised and focused on finding the best possible solution.

Responsibilities

- Coordinating and scheduling home care services across the community
- Matching Home Care Team Members with clients based on needs, availability, location and compatibility
- Managing cancellations, leave, roster changes and urgent service requirements
- Communicating schedule changes clearly with clients, families and team members
- Supporting Home Care Team Members
- Working closely with Care Partners to respond to changes in client needs
- Maintaining accurate schedules, client information and documentation
- Assisting with telephone enquiries and general administration




- Supporting the wider team during busy periods

About you

You will understand that behind every service on the schedule is a client relying on us and a team member who needs clear, accurate information. You will be a natural problem‑saver who can manage competing priorities without losing sight of the people involved. You will communicate warmly, take ownership of tasks and follow matters through to completion.

Qualifications

- Previous scheduling or rostering experience, preferably in home care, aged care, disability or community services
- A practical understanding of the SCHADS Award and its application to workforce scheduling
- Strong organisational and time‑management skills
- The ability to manage frequent changes while maintaining accuracy
- Excellent communication skills and a warm, skilled approach across telephone, text and email
- The confidence to have clear and respectful conversations with clients and team members
- Strong problem‑solving skills and the ability to remain calm under pressure
- Excellent computer literacy and confidence working across multiple systems and screens
- Experience using Microsoft Outlook, Teams and Microsoft Office
- Fast and accurate administration and data‑entry skills




- A proactive approach and a willingness to support the wider team
- A genuine commitment to continuity, communication and exceptional client care

Experience scheduling within the home care sector will be highly regarded.

Why join Poppy’s?

Poppy’s is growing, but we are determined not to lose the personal approach that makes us different. You will join a close‑knit team where your ideas are welcomed, your contribution is noticed and the decisions you make each day have a genuine impact on our clients and Home Care Team Members.

- A supportive, approachable leadership team
- The opportunity to support a genuinely happy and well‑supported group of clients
- A family‑owned and nurse‑led working environment
- A role where you can make a visible difference every day
- The opportunity to help shape scheduling processes as we continue to grow
- A friendly, collaborative team that values communication and follow‑through
- The opportunity to do your best work every day and bring the Poppy's difference to life

Recruitment process

Shortlisted applicants will be invited to complete online Microsoft Office and administration assessments to demonstrate computer literacy, typing proficiency, attention to detail and the ability to navigate multiple systems.

Application expectations

Please submit your resume together with a short cover letter explaining:

- Your previous scheduling or rostering experience
- What experience you have within home care or community services
- Why you would like to join Poppy’s Home Care

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📌 Experienced Home Care Scheduler (City of Rockingham)
🏢 Poppy's Home Care
📍 City of Rockingham