- Play a key role in supporting the Australian economy.
- Discounted food, travel, entertainment, gym membership, staff parking and, + more.
- Hybrid working workplace.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

We’re seeking a highly commercial Key Account Manager to own and grow a portfolio of multi-site and group customers. This role goes beyond traditional sales, focusing on contract management, pricing, and delivering tailored solutions across complex customer structures to ultimately drive account strategy, sales, profitability, and customer relationships. You’ll work closely with procurement, suppliers, and internal stakeholders to drive growth, manage tenders, and build long-term, value-driven partnerships.

Key Responsibilities

- Own and manage a portfolio of key and multi-site accounts, driving sales growth, contracts, and profitability
- Develop and execute structured account plans, including pricing reviews, rebates, and quarterly business reviews




- Build strong relationships across customer networks, including senior management, procurement, chefs, and operational stakeholders
- Contribute to tender processes and negotiate outcomes with both customers and suppliers
- Identify growth opportunities through data analysis, reporting, and market insights
- Maintain disciplined CRM planning, call cycles, and follow-up actions to support account performance

What We’re Looking For

To thrive in this role, you will bring:

- Experience in Key Account Management or corporate/FMCG sales, managing complex or multi-site customers
- Strong food service product knowledge essential (chef background desirable)
- Strong commercial acumen with experience in pricing, contracts, tenders, and margin management
- Excellent stakeholder management and communication skills, with the ability to influence across all levels and compliment the broader team
- Highly organised with strong planning, time management, and attention to detail
- Advanced analytical skills, with confidence working in Excel, PowerPoint, reporting, and customer data
- Self-motivated and resilient, with the ability to manage a high‑pressure, fast‑paced workload

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). As part of this position, we are also offering participation in an incentive program.

Benefits

- Competitive remuneration
- Superannuation
- Staff discounts on food, travel, entertainment, gym membership, parking
- Discounted accommodation, health insurance, banking
- Incentive program participation

PFD Food Services is committed to being an Equal Employment Opportunity employer.

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📌 Key Account Manager - Brisbane (Brisbane City)
🏢 Pfd Food Services
📍 Brisbane City