GreenSquare is building the infrastructure behind the next phase of cloud and AI in Australia. The work is complex, rapid-paced, and high-impact, and we're looking for people who value clarity, accountability, and getting things done properly. You’ll be part of a team that brings together experience across design, delivery and operations, working on projects that are shaping long-term digital capability.

This is an environment where decisions are made with intent, and ownership sits with the people doing the work. Backed by long-term infrastructure capital, the focus is on delivery rather than short-term cycles. It’s a place for those who want to contribute meaningfully, work alongside capable people, and be part of something being built with purpose from the ground up.

Role

The Director, Customer Delivery & Experience is accountable for leading the customer relationship across the entire customer lifecycle - from contract execution and implementation through operational readiness, service commencement and ongoing operations.

This role ensures customers are successfully integrated into GreenSquare's operating model, contractual commitments are translated into operational outcomes, and every customer experiences a professional, consistent and trusted partnership throughout their journey.

As the single accountable owner of the customer relationship, you will coordinate internal teams across Delivery, Operations, Security, Automation & Technology, Commercial and Development to ensure customer requirements are understood, delivered and continually improved. Following go-live, you will continue to own the strategic customer relationship, governance framework, service performance and executive engagement for GreenSquare's customers.

Open to Melbourne for the right candidate.

Key accountabilities / Responsibilities

- Own the end-to-end customer lifecycle from contract execution through implementation, on boarding,



operational readiness, service commencement and ongoing operations.
- Lead customer implementation and mobilisation activities, ensuring all contractual, operational and technical requirements are delivered prior to go-live.
- Act as the single accountable customer owner, providing continuity across Commercial, Delivery and Operations throughout the customer lifecycle.
- Coordinate customer on boarding, operational readiness, testing, documentation, access, inductions and transition into live service.
- Lead customer communications during incidents, planned works, maintenance activities and customer-impacting service events.
- Establish and manage customer governance, including service reviews, SLA reporting, action tracking, executive reviews and continuous improvement initiatives.
- Own customer-facing operational reporting, including service performance, operational KPIs, SLA compliance and incident reporting.
- Partner with Site Operations, Security, Automation & Technology Operations and Delivery to ensure customer commitments are translated into operational outcomes.
- Build and continually improve GreenSquare's customer delivery methodology, governance framework, operational playbooks and customer operating model.

Who you’ll work with

- Internal: Operations, Development, Delivery, Design, Commercial, Security, Automation & Technology Operations, and Executive Leadership.
- External: Customer stakeholders across technical, operational and commercial functions, together with their contractors,



vendors and technology partners.
- 8+ years' experience in customer delivery, service delivery, customer operations or major account leadership within data centres, cloud, critical infrastructure or other mission-critical operational environments.
- Demonstrated experience leading customer implementations, on boarding or operational mobilisation for complex technical services.
- Strong understanding of live, mission-critical data centre operations and service delivery.
- Proven ability to manage executive customer relationships, governance forums and major operational escalations.
- Experience translating contractual commitments into practical operational delivery across multiple internal teams.
- Excellent communication, stakeholder management and leadership skills with the ability to build trusted relationships under pressure.

Desired criteria

- Experience working with hyperscale, enterprise or government customers.
- Experience within data centre, cloud infrastructure or mission-critical facilities.
- Familiarity with SLA frameworks, service management, customer governance and operational reporting.
- Experience supporting commissioning, operational readiness or mobilisation of new facilities.
- Knowledge of ITIL or structured service management frameworks.
- Work at the forefront of Generative AI, sustainability, and sovereign infrastructure.
- Collaborate with the best.
- Strong performance culture with real ownership.
- Backed by Tier 1 investors.

Ready to apply? Send your application to

GreenSquare manages recruitment directly; recruitment referrals will not be considered.

Diversity & inclusion statement

We encourage candidates from all backgrounds to apply, even if you don’t meet every single requirement. If you’re proactive, resourceful, and excited by our mission, we want to hear from you.

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📌 Director, Customer Delivery & Experience (City of Sydney)
🏢 GreenSquareDC
📍 City of Sydney