Introduction

At Gallagher Bassett, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. Our culture values teamwork, curiosity, and the impact of your work. You’ll play a vital role in helping businesses and individuals move forward with confidence.

Responsibilities

- Advising and providing case management support across a range of rehabilitation cases at various stages of their return to work journey.
- Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers to achieve the best possible outcomes for all parties.
- Contributing to excellent return to work outcomes and leading the end‑to‑end claims management life cycle.
- Coaching and mentoring case managers and collaborating with our Mental Health, Recovery and RTW, and technical support hubs.

Qualifications

- Previous experience in case management within a Workers Compensation or insurer setting.
- Exceptional time management and organisational skills.
- A customer‑focused approach with the ability to build trust and rapport.
- Highly developed communication skills, engaging at all levels of organisation.
- A strategic mindset and approach to work.
- A solid sense of teamwork and collaboration, with the capacity to coach and mentor others.

Benefits

- A manageable caseload of 50‑65 cases.
- Hybrid working, flexible hours and a 9‑day fortnight are available to our employees along with reward and recognition events.




- A collaborative working environment demonstrating a friendly, flexible and supportive culture built around great team support and rewarding opportunities.
- Opportunities for ongoing education and development with a structured career development pathway.
- Centralisation of several technical and legislative functions to empower claims consultants to focus on recovery, RTW and service delivery.

Equal Employment Opportunity

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

#J-18808-Ljbffr

📌 Case Manager (City of Parramatta Council)
🏢 Gallagher Bassett
📍 City of Parramatta Council