About The Team

Work within this fast‑paced customer‑facing team as the first point of contact for Equity settlement, corporate actions and ongoing support within the Equity operations business. This role will give you exposure to the operational environment and processing behind the clearing and settlement of exchange‑traded Equity products in the Australian market. You will provide superior customer service to our clients globally, in line with our strong regulatory focus, and participate in projects to operationalise new products, systems or changes that directly impact the Australian financial markets.

What You Will Be Doing

How we do things at ASX is just as significant as what we do. If you are a people leader, you will be responsible for the core duties outlined below and for providing leadership to your team, fostering a collaborative, inclusive environment where people feel empowered, accountable and deeply connected.

- Understand and operate ASX’s clearing and settlement system for Equity products (CHESS)
- Engage and service a diverse range of stakeholders, including brokers, custodians, system vendors, compliance officers and regulators
- Contact point to resolve and respond to issues and queries raised by internal and external customers
- Manage customer readiness for new products and client onboarding
- Manage stakeholder queries ensuring alignment with the ASX Customer Communication Principles
- Monitor and update operational procedures and risk controls and meet internal and external audit requirements
- Assist in the operationalisation of new products, services or technology upgrades
- Compile, maintain and report statistical information




- Familiarise with and be ready to execute ASX’s BCP emergency procedures
- Participate in projects to improve client service across business units, build stakeholder relationships, and achieve efficiencies in project and initiative delivery
- Identify and implement process improvement to reduce operational risk, enhance the customer experience and develop technical change
- Provide effective and timely notification of changes and outages to key operating systems
- Perform duties associated with external user test environments, including system maintenance, resolving technical issues, system accreditations, and user acceptance testing for upgrades
- Contribute to monthly, quarterly and annual reporting for Equity operations

What You Will Bring

Must have

- Previous experience in an Equity settlement related role in a fast‑paced operational environment
- Analytical experience involving the investigation of issues and problems, identifying and documenting solutions
- Experience in a customer‑facing role offering exceptional service
- Customer‑driven & delivery‑focused – advocate for our customers
- Team player – understands collective effort is required for team success
- Attention to detail – minimise errors to deliver accurate outcomes




- Calm under pressure – remain focused during stressful times
- Curious – asks questions to ensure understanding
- Excellent communicator – convey messages effectively
- Analytical thinker – evaluate information and seek solutions
- Collaborative – work with multiple stakeholders to deliver common goals

Nice To Have

- Exposure to Equities, Bank Treasury, or Broker processing
- Previous experience with market issue resolution
- Awareness of ASX clearing and settlement business processes and systems
- Demonstrated ability to develop macros and drive system automation initiatives to enhance efficiency, reduce risk, and streamline operational processes

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know at

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full‑time, we encourage you to apply if you are interested in part‑time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on‑boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.

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📌 Officer, Equity Post Trade Operations (City of Sydney)
🏢 ASX
📍 City of Sydney