Overview

Be Part of Our Next Chapter. For almost 60 years, our solutions have enabled impactful connections between brands and their customers. We’re a global technology company focused on dynamic, smart, personalised and engaging customer experiences powered by our digital hardware, proprietary content management system and signage solutions. We work in over 50 global markets with 9 offices and a global headquarters in Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up. Our purpose is to create connections, empower partnerships, and evolve. We are industry leaders and have won awards while remaining focused on continual growth. We are curious, authentic and value diversity, collaboration, and high performance. We are revolutionizing how the world’s leading brands leverage technology to drive the best customer experiences.

The Senior Director, Engineering & Quality leads engineering and quality outcomes to deliver the product roadmap through scalable, reliable, and cost-effective technology. This role provides strategic technical leadership, manages Engineering and Quality Directors, and partners with Product, Delivery, and Account teams to drive operational excellence, modern engineering practices, automation, and sustained product quality.

Responsibilities

- Engineering Delivery & Execution: Own engineering outcomes that enable the product roadmap, ensuring predictable delivery and high-quality deployments in partnership with Product and Delivery.
- Technical Direction & Architecture: Set the technical direction for the business unit, ensuring scalable, resilient architecture and sustainable platform evolution.
- Quality Strategy & Governance: Own the quality strategy, quality management systems, and continuous improvement frameworks, including the vision to drive continued automation.
- Service Health & Operational Performance:



Be accountable for platform stability, performance, and availability across production and pre-production environments.
- Technical Debt & Modernisation: Ensure technical debt is visible, prioritised, and actively reduced through refactoring and modernisation initiatives.
- Engineering Efficiency: Improve productivity through streamlined practices and tooling, automation, and effective code management practices.
- People, Capability & Cross-Functional Leadership: Lead, mentor, and develop Engineering and Quality leaders, build required capability, and drive alignment across Product, Delivery, Operations, Support, and Account Management.
- Risk & Quality Management: Proactively identify and mitigate engineering and quality risks ensuring delivery quality meets or exceeds customer expectations.

Qualifications and Experience

- 10+ years in software engineering and/or quality, with 5+ years in technical leadership and experience leading both engineering and quality functions
- Bachelors Degrees in Engineering, Computer Science, or related fields
- Proven experience delivering enterprise-scale software platforms, ideally including content services or digital experience solutions
- Strong background with cloud-native architectures (AWS preferred) and distributed systems (Linux-based environments preferred)
- Demonstrated accountability for engineering execution, quality outcomes and quality governance
- Deep understanding of modern software delivery practices (Agile, Lean, DevOps, CI/CD, etc.)




- Experience establishing engineering frameworks, standards, and practices across distributed teams
- Experience defining and scaling quality management strategies, including automation and shift-left practices
- Demonstrated success managing engineering teams supporting SaaS or digital experience platforms
- Proven track record of launching successful products, platforms, and/or client-facing service offerings

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Positive Design Award winner and have completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO with a passion for people and for making Coates a great place to work. Our growth plans enable rapid career advancement opportunities for our talent.

Together, we are creators, delivering immersive brand experiences for everyone.

Be Part of a Caring Crew

Join a global team of talented, ambitious, creative people who value integrity, individuality and inclusivity. (Ask us about Equality + Empowerment Initiatives).

Be Inspired To Be More

We stay nimble, value ideas and perspectives, and believe the best is yet to come. We work hard, have fun, push boundaries, but stay real and authentic. Our values guide us forward.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status where legally required.

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Unauthorised impersonation attempts have been reported. Do not respond to suspicious emails or share personal information. All applications must be submitted through our official website or LinkedIn.

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📌 Senior Director, Engineering and Quality (City of Sydney)
🏢 Coates Group
📍 City of Sydney