Research Operations | Program Management | FMCG | Grocery | Retail | Syndicated Research | Excel | Stakeholder Management

We're partnering with a highly respected global insights consultancy that sits at the intersection of Australia's largest retailers and FMCG manufacturers. They're looking for a Senior Program Manager to oversee the delivery of complex syndicated research that helps some of the world's biggest brands strengthen their commercial relationships.

Working with client teams, global colleagues and industry participants across Australia and New Zealand, you'll coordinate every stage of programme delivery, ensuring projects run smoothly and deliver robust, trusted insights.

The Role

This is a hands-on operational role where you'll manage the delivery of syndicated benchmarking programmes from survey setup through to final reporting.

You'll be responsible for:

- Managing survey setup, testing and programme delivery
- Maintaining participant databases and respondent lists
- Working with retailer and manufacturer contacts to ensure the right people complete the right surveys
- Monitoring response rates and ensuring robust representation across categories, departments and organisations
- Coordinating qualitative interviews where required
- Reviewing data and reporting outputs before delivery
- Supporting client queries and managing portal access
- Collaborating with global operations teams to ensure seamless programme delivery
- Identifying opportunities to improve processes through automation, AI and smarter ways of working

You'll thrive if you enjoy balancing multiple priorities, solving problems and making sure every detail is delivered accurately and on time.

About You

Your experience might come from research operations or project management, but we're equally interested in people from adjacent industries who understand the FMCG and retail landscape. You may have worked in:





- Market research operations or programme management
- Category management or category analytics
- Buying or merchandise planning
- Supplier or customer relationship management
- Retail operations or commercial support
- Supply chain or logistics coordination

Whatever your background, you'll bring:

- A good understanding of how retailers and FMCG manufacturers are structured and work together
- Strong Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP
- Excellent organisational skills and the ability to manage multiple priorities
- A meticulous eye for detail and pride in delivering accurate work
- A naturally curious, solutions-focused approach
- Strong communication skills and the confidence to build relationships, ask questions and keep projects on track
- Experience working with surveys, questionnaires or research fieldwork would be an advantage, but isn't essential

What's on Offer

- Up to $120,000 + Super
- Hybrid working with genuine flexibility
- Paid birthday leave
- A supportive, collaborative team with a great culture

Interested? Please send your CV to Rowan Haylett at ***email_hidden*** or call 0449 880 582 for a confidential discussion.

About Resources Group

We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.

Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

📌 Senior Research Program Manager | FMCG & Retail Insights (Sydney)
🏢 Resources Group
📍 Sydney