Company Description

JB Hi-Fi Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licensing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Business also offers, in partnership with Telstra, a full suite of data and mobile services.

JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector.

Benefits

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced workplace. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, and novated leasing.

- Be part of a diverse, collaborative, and supportive team who are passionate about the work we do

- Growth mindset culture with a focus on individual skills and career development

- Continuous training opportunities with leading vendors – e.g. Lenovo, Cisco, Apple, HP, Microsoft.

Job Description

Partnering with education Institutions around Victoria, JB Education helps place Specialist Technicians in Victorian schools where they play a key role in providing customers with onsite, level 1 and 2 desktop support,



basic server administration services and a high level of customer support. The Specialist Technician is a mid-advanced level role and the perfect opportunity for those looking to expand and grow their IT Skills and Experience.

Key responsibilities include, but are not limited to:

- Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
- Assist school staff and students with their day-to-day technical needs and queries
- Maintain and support classroom technology including projectors, televisions, printers, speakers and other AV equipment
- Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
- Providing local support for the Notebooks for Teachers and Principals Program
- Deployment of system images including packaging, building, testing and updating in live environments
- Contribution to the technical documents of the school
- Participate in on-site installation of the overall system(s), both hardware and software
- Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician

📌 Expression of Interest: Specialist Technician - Victoria (Southbank)
🏢 The Good Guys
📍 Southbank