Job Overview

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards, demonstrating foundational autonomy and contributing to customer satisfaction and store performance.

Responsibilities

- Deliver exceptional customer experiences: help customers find the right products and services to suit their needs.
- Act as a trusted tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and exceed sales targets and KPIs using consultative selling skills, while keeping customers connected.
- Collaborate with your team to create a welcoming environment and support store goals.

Salary and Benefits

- Hourly rate: $33.33 per hour (Junior rates apply for those under 20).
- Penalty rates: +25% for weekday hours after 6 PM, +25% Saturday, +100% Sunday, +150% public holidays.
- 12% superannuation.
- 30% discount on Telstra services and partner offers.
- 16 weeks paid parental leave,



Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and option to purchase up to 4 weeks additional leave.
- Training and career growth: access to over 17,000 learning programs via Linked In Learning and Future Ready program.
- Flexible working hours and supportive parental leave approach.
- Monthly performance rewards and recognition programs.

Qualifications

- Outstanding communication skills and ability to connect with people.
- Solution-oriented mindset and quick thinking for tailoring solutions.
- Motivated to achieve and exceed sales targets and KPIs.
- Passion for learning and willingness to grow in a dynamic environment.
- Resilience and positivity with a can‑do attitude.
- Previous customer‑facing experience is a plus but not required.

Equal Opportunity

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

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📌 Telstra Retail: Part Time Customer Service & Sales Consultant ROSEBUD (Bendigo)
🏢 Telstra Corporation
📍 Bendigo