Clio is the global leader in legal AI technology, empowering legal specialists and law firms of every size to work smarter, faster, and more securely.

What your team does:

Clio Operate (formerly ShareDo) is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can build a CMS that works for each legal department's unique needs and enables them to manage more cases with the same resources, improve profitability, and deliver a market-leading client experience.

Who you are:

What you'll work on:
Support 2nd and 3rd line technical escalations, working closely with other Clio engineering teams to identify and resolve issues.




Investigate and resolve complex technical issues across the full stack - from the UI to database queries.
Build relationships with our customers and help them to succeed with Clio Operate.
Contribute to our technical documentation and video tutorials, expanding our knowledge base for customers.
Partner with the product team to promote client-specific innovations into the core platform.
Help other (often non-technical members of the team) build their knowledge of the Operate platform.
Utilise and contribute to AI tooling to improve your efficiency and that of your team.

What you may have:
Excellent problem-solving and
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