Lead Our Service Department at Pickering's Automotive Group

Pickering's Automotive Group is seeking an experienced Service Manager to oversee the daily operations of our busy service department.

This is an exciting opportunity for a motivated leader with strong automotive industry experience to manage a high-performing team while ensuring exceptional customer satisfaction and workshop efficiency.

If you're passionate about delivering outstanding service, developing people, and driving operational excellence, we'd love to hear from you.

Key Responsibilities
Manage the day-to-day operations of the service department
Lead, mentor and support Service Advisors, technicians and workshop staff
Ensure exceptional customer service is delivered at every stage of the service process
Monitor workshop productivity, efficiency and profitability
Coordinate workflow between customers, Service Advisors and technicians
Handle customer enquiries and resolve escalated concerns professionally
Assist with staff development, performance management and training
Maintain compliance with workplace health and safety requirements

What We're Looking For




Previous experience as a Service Manager or senior automotive leadership role
Strong knowledge of dealership service operations
Proven leadership and people management skills
Excellent organisational and communication abilities
Customer-focused mindset with solid problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Current Australian driver's licence

Why Join Pickering's Automotive Group?
Excellent remuneration package
Leadership prospect within a respected automotive group
Long-term career security
Supportive family-owned business
Ongoing professional development
Contemporary workshop facilities and experienced team
Opportunity to make a real impact on a growing business

Who We're Looking For We're looking for someone who leads by example, builds solid relationships with both customers and staff, and is committed to maintaining the highest standards of service. You'll be a confident leader who enjoys improving team performance and creating an outstanding customer experience.

Job Type: Full-time

Work Location: In person

Work Location: In person

📌 Automotive Service Manager – Full Time Gold Coast (Australia)
🏢 Melbourne Coffee Culture
📍 Australia