Makibe Australia are currently seeking a Customer Service / Field Service Co-Ordinator to join our client’s growing team in Smeaton Grange.

About the Role

This role plays a key part in supporting both the Customer Service and Field Service Teams to deliver customer service excellence. You’ll be responsible for coordinating orders, managing service requests, and ensuring smooth communication between customers, technicians, and internal stakeholders. The position also provides the opportunity to contribute across sales and service divisions, with a strong focus on customer satisfaction, efficiency, and cost management.

Key Responsibilities
Provide proactive and skilled customer service to both internal and external stakeholders
Coordinate orders and service requests to meet customer requirements and priorities
Prepare and maintain service registers, databases, and audit forms
Ensure any customer disputes are resolved in a timely manner
Liaise with technicians and sub-contractors, including printing and distributing job sheets
Support the achievement of team targets and reporting requirements

Skills & Experience

Essential:
Robust desire to provide customer service excellence
Excellent written and verbal communication skills




Detail-oriented with strong organisational and time management skills
Ability to work both independently and collaboratively within a team
Strong interpersonal skills – listening, flexibility, and patience
Computer literacy (Microsoft Word, Excel, Outlook)
Must be available for full time hours

Desirable:
Experience with SAP or MRP systems
Previous training or qualifications in Customer Service or Business Administration
Tertiary qualifications in Business, Administration, or related fields

What’s on Offer
Join a supportive and growing team in Smeaton Grange
A varied and dynamic role with exposure to both sales and service operations
Opportunities to travel interstate and attend industry workshops
Be part of a company that values customer service excellence and continuous improvement

Please note only shortlisted candidates will be contacted.

Job Types: Full-time, Casual

Pay: $38.75 per hour

Experience:
Customer service: 2 years (Preferred)

Licence/Certification:
Driver Licence (Required)

Work Authorisation:
Australia (Required)

Work Location: In person

📌 Customer Service/field Service Coordinator Smeaton Grange (Australia)
🏢 Makibe Australia
📍 Australia