Keystart in Perth is seeking a Senior Service Desk Analyst to provide advanced technical support and act as the senior escalation point within the Technology Services team.
You will mentor junior staff, resolve complex incidents, and drive improvements to IT services, knowledge management and service delivery, ensuring high-quality customer outcomes.
The role requires at least 3 years' experience, robust knowledge of Microsoft products, ITIL principles, and ITSM platforms, with a commitment to
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📌 Senior It Service Desk Analyst – Mentorship & Escalations (Western Australia)
🏢 Keystart
📍 Western Australia
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