ABOUT THE OPPORTUNITYAre you ready to build your career in marketing automation and customerlifecycle communications?
As a Lifecycle Marketing Coordinator, you will supportthe creation, execution and optimisation of customer journeys across email,app/web push notifications and SMS communications.
Working closely withmarketing, product and MarTech teams, you will help deliver the right message tothe right audience at the right time while gaining hands‐on experience withmarketing automation platforms, campaign reporting and customer journeyoptimisation.
This is an exciting opportunity to develop your digital marketingexpertise within a collaborative global environment.KEY RESPONSIBILITIESAssist with campaign reporting, performance tracking and post-campaign analysisAssist in building and maintaining automated customer journeys and marketing campaignsCoordinate campaign timelines and support project delivery across multiple stakeholdersSupport audience segmentation, campaign testing, deployment and quality assurance activitiesAssist with maintaining marketing automation databases, templates and communication assetsEnsure all communications are aligned with brand guidelines, tone of voice and compliance requirementsMonitor campaign performance and identify opportunities to improve engagement and customer experienceCollaborate with internal teams to support customer journey enhancements and cross-channel marketing initiativesSupport the execution and optimisation of customer lifecycle communications across email, app/web push notifications and SMS channelsWork with marketing,



product and MarTech teams to gather campaign requirements and ensure timely delivery of communicationsContribute to a protected, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thriveEXPERIENCE & QUALIFICATIONSIntermediate proficiency in Microsoft Office SuiteExcellent written and verbal communication skillsAbility to manage multiple priorities and meet deadlinesTravel, airline or FCTG industry experience is advantageousExperience coordinating marketing campaigns or projects is desirableStrong organisational, time management and stakeholder coordination skillsExposure to email marketing, CRM or marketing automation platforms is desirableMarketing degree (completed or currently studying) or experience in a similar marketing roleUnderstanding of customer journey, lifecycle marketing or digital marketing principles is advantageousExperience with Salesforce Marketing Cloud or similar marketing automation platforms is desirable but not essentialWhat you'll EnjoyCulture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty LtdOur People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply,



including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilityDevelopment:Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languagesExclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from withinCorporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health:Support and Employee Assistance Program for staff and familySocial:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****)Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environmentBe part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
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📌 Lifecycle Marketing Coordinator- South Bank, Qld (Brisbane)
🏢 Flight Centre
📍 Brisbane