Deliver change activities across the Customer Care & Recovery Portfolio, ensuring key people, process, and system impacts are identified and addressed.

Drive change readiness through impact assessment, stakeholder engagement, communications, and learning to support effective adoption.

Contract position based at our Mascot Campus.

The Senior Change and Transformation Analyst will implement key change activities and deliverables across the Customer Care & Recovery Portfolio. The Senior Change and Transformation Analyst will report to the Change & Adoption Manager and will be responsible for identifying the impacts resulting from changes to people, process, systems and culture; the development and delivery of key documentation; and the successful implementation of change activities so that people impacts are addressed, ensuring the business and employees are ready, willing and able to accept the change into their day-to-day working lives.

To achieve the above, the Senior Change and Transformation Analyst will complete the following key areas of change management: impact assessment, scope & risk identification, learning, communications, stakeholder engagement and change readiness, as well as supporting other transformation initiatives as required.

You’ll have –

- 2 – 4 years relevant experience in change or business analysis roles on projects.
- Transformation programs preferable.
- Tertiary qualifications in Business/People related field or Change Management.
- Strong analytical, PowerPoint, Spreadsheet skills and design platform tools.
- Excellent oral/written communication skills with ability to communicate concepts to non-change savvy audience.
- Excellent influencing skills.
- Thrive in a hypothesis led workplace.
- Independent,



highly motivated and dynamic team member and able to demonstrate effective leadership.
- High level of accountability and ability to work to deadlines.
- Committed to management of change.
- Ability to deliver accurate and timely information and manage conflicting priorities.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications close: 8th June 2026

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📌 Senior Change and Transformation Analyst (New South Wales)
🏢 Qantas Group
📍 New South Wales