Lead a High Performing Team Powering Aussie Small Businesses!

Are you a robust people leader who thrives in fast paced environments and enjoys coaching high performing teams? OnDeck is looking for an experienced Team Leader to lead and develop a team of Loan Specialists supporting their growing broker channel.

This is more than just another leadership role, it’s your opportunity to help scale a high growth fintech while driving strong customer outcomes, operational excellence and team performance.

What You’ll Be Doing:

- Leading, coaching and mentoring a team of Sales Specialists across the broker lending channel
- Supporting the team with complex loan scenarios, escalations and application challenges
- Driving team productivity, application turnaround times and service standards
- Conducting regular one-on-ones, coaching sessions and performance check-ins
- Managing deal triage and ensuring high priority applications are progressed efficiently
- Supporting brokers and internal stakeholders through escalations and complex conversations
- Working closely with Sales Ops, Credit and Sales teams to improve workflows and operational efficiency
- Monitoring KPIs, quality standards and team performance metrics
- Helping improve Salesforce workflows, automation and operational processes
- Supporting onboarding, training and capability uplift across the team
- Creating a positive, accountable and high performing team culture

To Be Successful You:





- Have experience within commercial lending, SME finance, broker lending or financial services
- Have previous leadership, coaching or mentoring experience within sales, lending or operations teams
- Understand loan application workflows and broker/customer relationship management
- Bring strong commercial judgement and decision making capability
- Have excellent communication and stakeholder management skills
- Can confidently manage escalations and high pressure situations
- Are highly organised with strong attention to detail
- Have experience working cross-functionally with Sales, Credit, Operations and Product teams
- Experience using Salesforce or similar CRM platforms highly regarded
- Experience within a fintech or scale-up environment highly desirable

Why You’ll Love It at OnDeck:

- Join one of Australia’s fastest growing fintech lenders
- High earning potential
- Lead a high performing team with genuine career progression opportunities
- Ongoing learning, leadership training and development
- Hybrid working, work from home Fridays
- Work with a Top 5 Australian Employer (five years running!)
- Fully stocked kitchen with snacks and drinks
- Fun team events and regular social catch ups
- Wellbeing initiatives that genuinely support you
- Prime CBD office location in the heart of Sydney

Grow Your Leadership Career. Help Grow Australian Business.

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📌 Sales and Operations Manager (New South Wales)
🏢 OnDeck Australia
📍 New South Wales