Commonwealth Bank is seeking a Senior Software Engineer, Dynamics 365 Contact Centre Intelligence, to lead the build of autonomous Dynamics 365 capability for voice, chat and case management within enterprise-scale contact centre operations.
You will design, develop and integrate agentic AI solutions using Copilot Studio, Dataverse and related Microsoft technologies, while ensuring governance, security and compliant delivery in a regulated banking workplace.
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📌 Senior Software Engineer — Dynamics 365 & Agentic AI Lead (City of Sydney)
🏢 Commonwealth Bank
📍 City of Sydney
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