Overview

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We are a global technology company focused on creating energetic, smart, personalised and engaging customer experiences powered by digital hardware, our proprietary content management system, and industry‑leading signage solutions. We operate in over 50 global markets from 9 offices around the world, with our headquarters in Sydney, Australia. Coates Group values the entrepreneurial spirit of a start‑up and the values of a family‑owned business, driving our purpose of Creating Connections. Empowering Partnerships. Always Evolving .

Key Responsibilities For The Role

Quotation Quality, Accuracy & Commercial Integrity

- Convert customer enquiries and warm leads into accurate, compliant, and margin‑aware quotations aligned to commercial practices.
- Act as the primary owner of quotation‑related transactions, ensuring customer requirements are correctly interpreted and documented.
- Ensure estimates are technically sound, commercially viable, and ready for progression to sales order creation.

Scope Definition & Risk Management

- Produce well‑defined scopes of work, clearly articulating assumptions, exclusions, contingencies, and non‑standard requirements.
- Ensure scope clarity supports a smooth transition from estimate to production and installation.
- Proactively identify and mitigate commercial, technical, and delivery risks during the estimation phase.

Technical & Pre‑Sales Stakeholder Engagement

- Partner closely with Engineering and Hardware Design to scope, cost,



and validate new or complex customer requirements.
- Serve as the primary escalation point for pre‑sales enquiries requiring commercial or technical clarification.
- Support confident and timely decision‑making by resolving ambiguities in customer requirements early.

Order Readiness & Deployment Handover

- Act as the primary contact for order intake during the estimation and pre‑sales phase.
- Partner with Sales Operations, Order Management, and Deployment teams to ensure sales order data is accurate and complete for handover.
- Contribute to process automation and best‑practice initiatives with Sales Ops and Account Management to improve customer experience.

Qualifications And Experience

- Diploma or equivalent qualification in a relevant technical or commercial discipline, or equivalent practical experience.
- 3–5 years of experience in estimating, pre‑sales, or commercial quotation roles within project‑based environments.
- Technical and commercial understanding of signage solutions.
- Demonstrated experience interpreting tender, architectural, and construction drawings.
- Proven estimating accuracy and sound commercial judgement.
- Experience using estimating, quoting, or ERP systems.
- Proficiency in Microsoft Office, particularly Excel.
- Experience working in cross‑functional,



matrixed environments and navigating competing stakeholder requirements.

About Coates

We are industry leaders who have won awards and set records, including two Australia Good Design Awards and the largest hardware deployment in Quick Service Restaurant history.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. The advantages include a market‑competitive bonus program, our “Thrive Program” with flexible work options, health and wellbeing time, a Global Wellness paid day off, and a “Give Back Day” to support community impact.

Fraud Alert: Employment Scam Advisory

- Coates does not operate or communicate through any domain resembling @ coatesgroupcareer.com.
- We do not contact employment candidates via email to solicit personal or financial information.
- All applications for employment must be submitted through our official website or directly through our LinkedIn profile: Coates Group.
- All emails from us will come from our official domain, which is (at)coatesgroup(dot)com or from our Applicant‑Tracking System (ATS) email address, which is no‑reply(at)hire.lever(dot)co.

Equal Opportunity Employer

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

#J-18808-Ljbffr

📌 Sales Operations, Estimator (City of Sydney)
🏢 Coates Group
📍 City of Sydney