Policy Officer

Branch & Division: These roles sit within NSW Fair Trading in the Policy Teams.
Location: Parramatta and Gosford.
Employment Type: 2 Ongoing roles.
Clerk Grade: 7/8.

We are working to ensure safe marketplaces for goods, services and homes in NSW. Our new operating model places customers at the centre of everything we do, strengthening regulatory impact and enabling people to thrive. Join us in shaping a modern, risk‑based Fair Trading that delivers better outcomes across rental, strata, property and consumer markets.

If you're someone who:

- Thinks deeply about the needs of people and communities
- Is motivated by great outcomes, not just processes
- Wants to be part of an organisation that is transforming how regulation works

About the role

An exciting opportunity has arisen within NSW Fair Trading for a Policy Officer. The role sits within various policy portfolio teams. We look for analytical and collaborative individuals ready to develop and implement policy initiatives that deliver improved regulatory outcomes. You will research, analyse and advise on policy and legislative issues that shape fair, safe and efficient marketplaces.

Backgrounds we welcome

- Law
- Behavioural science
- Data analysis
- Economic analysis
- Social research
- Operational roles in a regulatory environment
- Government / industry liaison

What you’ll do

- Conduct research, consultation and analysis to support the development and implementation of policy and legislative reform.




- Thoroughly understand and analyse legislation.
- Prepare transparent, evidence‑based advice, reports and correspondence for senior management and Ministers.
- Consult with internal and external stakeholders to ensure policy reflects customer needs and operational realities.
- Contribute to the review of legislation, frameworks and programs to identify improvement opportunities.
- Support strategic projects and cross‑agency collaboration to achieve regulatory and community outcomes.

To be successful in this role you will have

- Demonstrated analytical and problem‑solving skills with a focus on practical policy solutions.
- Strong communication and stakeholder engagement abilities.
- Excellent written skills, including experience preparing briefings and reports.
- Proven ability to manage competing priorities and meet deadlines in a fast‑paced environment.
- Sound understanding of government and regulatory environments.
- Team-oriented nature with a team‑working mindset.

Essential criteria

- Relevant tertiary qualifications or equivalent experience in policy, law, economics, public administration or a related field.
- Demonstrated ability to develop and implement policy advice and analysis.
- Strong stakeholder engagement and communication skills.
- Excellent research, analytical and critical thinking capability.

Closing date

Friday 30th July 2026 (at 9:59 am).

We are an equal‑opportunity employer committed to diversity and inclusive workplaces.

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📌 Policy Officer (City of Parramatta Council)
🏢 NSW Department of Customer Service
📍 City of Parramatta Council