Are you passionate about making a difference in the lives of residents and leading a dedicated team? We are seeking a agile and experienced Operations Manager to join our Residential Leadership Team at Newmarch House, Kingswood.

This role is pivotal in ensuring the operational effectiveness and efficiency of our home, delivering the highest levels of care and wellbeing for our customers.

This is a full-time permanent role based in Newmarch House, Kingswood.

Key Responsibilities (not limited to)

Reporting to the Residential Manager, this role is responsible for providing operational leadership across the Home, ensuring excellence in customer experience, workforce management, financial performance, and compliance.

Customer Engagement & Wellbeing

Support the Residential Manager in the effective management and resolution of resident complaints while contributing to resident wellbeing and satisfaction. In collaboration with the Residential Manager, develop and implement strategies informed by resident surveys and feedback to address care and service concerns, improve resident experiences, and enhance overall wellbeing.

Commercial Management

Manage all non-clinical administrative and commercial functions to achieve key Home performance indicators, including occupancy, revenue and expenditure budgets, and care minute targets. Monitor performance outcomes and implement appropriate control measures and corrective actions to address adverse trends, risks, and variances against agreed targets.

People Leadership

Lead, coach, and manage an engaged and high-performing team, fostering a culture of accountability, collaboration, and continuous improvement. Uphold Anglicare's Vision, Mission,



and values while encouraging strong teamwork and positive working relationships across all areas of the Home.

Workforce Management

Effectively manage complex workforce rosters, annual leave, sick leave, agency utilisation, and contingency planning to ensure alignment with Home Service Level Targets (SLTs). Ensure the accurate and timely completion of HR and payroll processes, and work closely with the Residential Manager to conduct annual performance reviews, identify development opportunities, and support succession planning initiatives.

Compliance & Quality Assurance

Adhere to Anglicare's policies, procedures, legislative requirements, and quality standards while championing a culture of compliance and continuous improvement. Maintain accurate staff compliance records and contribute to a safe, healthy, and compliant workplace environment.

Key Skills

- Excellent interpersonal skills with the ability to communicate at all levels.
- Financial acumen and understanding of commercial drivers within aged care space.
- Meticulous attention to detail.
- Experience in managing large complex rosters, preferably within an aged care setting.
- Ability to manage work efficiently and effectively.
- Leadership skills to build trust, coach, and engage the team.
- Decision-making skills within the area of responsibility.

About you:

- Demonstrated experience in a senior administrative and/or management role.
- Experience with rostering and associated systems.




- Proven track record of successful KPI management.
- Experience managing budgets and commercial KPIs.
- Experience in managing complex rosters and diverse workforce teams.
- Familiarity with HRIS, payroll, time management, and financial systems.
- Experience managing a team and fostering a growth mindset.

Why Anglicare?

For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable. Today we employ 6,000 staff and are blessed to serve alongside 1,500 volunteers. We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

- Flexible work options to get the most out of work and life
- Increase your take-home pay with salary packaging
- Ongoing professional development and leadership training to advance your career
- Exclusive discounts to over 400 retailers
- Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team include

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📌 Residential Operations Manager (City of Penrith)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 City of Penrith