As a Claims Team Leader for motor insurance, you’ll lead performance, support your team to thrive, and ensure every customer interaction reflects empathy, clarity and care. You’ll play a key role in embedding new ways of working, lifting capability, and delivering strong outcomes for customers, people and the business during this exciting phase of growth.

Responsibilities

- Lead, coach and develop a team of Motor Claims Advisors to deliver strong customer, quality and performance outcomes
- Drive team performance across customer experience, quality, productivity, risk and financial measures
- Set clear expectations, provide regular feedback and build capability through ongoing development conversations
- Monitor performance data and take action to improve results and address gaps
- Manage team workflows and capacity, including during surge or catastrophe events
- Identify and implement process improvements to enhance efficiency and customer outcomes

Important to your success – let’s grow together. You are a people‑first leader who builds trust, drives accountability and creates an environment where individuals feel supported to perform at their best. You balance customer outcomes, commercial priorities and team wellbeing, and bring a mindset of continuous improvement.

Qualifications

- Proven experience leading teams within an insurance or claims environment
- Solid knowledge of motor claims and end‑to‑end claims processes
- Experience managing performance across customer, quality and operational metrics
- Sound understanding of relevant legislation, codes and compliance requirements
- Strong analytical capability with the ability to interpret data and drive improvements
- Experience leading change,



transformation or process improvement initiatives

Benefits

- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave and access to Family Care (parental leave).
- Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees.
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‑voucher for your work‑from‑home setup, along with other great benefits through our Shine portal.
- Grow and thrive in your career with our award‑winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
- Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
- Take advantage of global mobility opportunities across more than 200 countries worldwide.
- Volunteer and work in our state‑of‑the‑art Green Star rated offices (when you are in the office) and dress for your day.
- We plant a tree for every new employee.
- Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity …

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

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📌 Claims Team Leader - Motor Insurance (Brisbane)
🏢 Zurich Australia
📍 Brisbane