Operations Manager (Settlement & Support) - OwnHome

Location : Potts Point, Sydney | Full-time

Salary : Generous salary and personal development fund

At OwnHome, we’re on a mission to help aspiring homeowners overcome the biggest barrier to homeownership: the deposit gap.

Homeowners typically retire with 20x the wealth of renters, making declining homeownership rates one of the greatest social challenges of our generation. Meanwhile, two-thirds of First Home Buyers receive direct support from ‘The Bank of Mum & Dad’. For those without this help, the road to homeownership is almost $100,00 more expensive and takes almost twice as long. You may think this is unfair (and you’d be right).

We’re starting by pioneering new ways for families to get onto the property ladder; massively reducing the costs to buy your home. And we’re closing the deposit gap, using our award-winning service that helps homeowners find, value and pay for their home so that they can stop paying someone else’s mortgage, and start building their financial future.

We’ve had over 100,000 aspiring homeowners apply to OwnHome, and helped families experience thousands of days in their dream home as an owner. To cap it all off, we’re backed by and partnered with the best in the industry - with CBA, NAB and SquarePeg (one of Australia’s most successful VC funds) all supporting our team, customers and mission.

The role

When a client exchanges on a property, they’ve reached the absolute peak of their buying journey. But the experience that follows is just as important. Going from contract exchange to settled is where timelines are tight, deals can wobble, emotions can spike, and a brilliant buying journey can unravel.

We’re looking for a customer champion and operations ninja to protect the win, keep the process tight, and ensure every single client finishes strong. That’s where you come in.

As Operations Manager (Settlements & Support), you don’t just “take over” after exchange,



you become the anchor of the client experience. These are million dollar purchases and from the moment a contract is signed, you’re ensuring all the pieces are in place for a successful settlement. Your role is to carry clients across the finish line with clarity, calm and confidence, keeping momentum high, removing friction, and ensuring every moving part stays tightly aligned.

You’ll be the central point of contact and the conductor: coordinating with brokers, conveyancers, customers, our settlement agent, our funder and the internal credit team. You’ll anticipate issues before they surface, communicate crisply, and help clients feel fully supported and in control during a phase that can otherwise feel complex and overwhelming.

This is a high-impact, detail-heavy, fast-moving role where you are the one who takes our customers from an exchanged contract, to getting the keys to their home in their hands.

Day-to-day

- Be the main point of contact for brokers from exchange to settlement
- Coordinate all parties involved from exchange to settlement including brokers, customers, our funder and credit.
- Manage the full suite of post-exchange activities including property reports, contract reviews, finance progress and key operational milestones
- Communicate proactively, so brokers always know what’s happening and what’s next.
- Spot risks early and take swift action to resolve issues before they escalate
- Ensure every document, deadline and compliance requirement is met accurately and on time.

Goals

- Deliver flawless, on-time settlements across every client
- Maintain outstanding client satisfaction and retention




- Build a post-exchange experience that feels effortless and reassuring for clients
- Drive operational excellence and continuously improve the settlement process
- Domain experience: you’re familiar with lender processes and requirements including credit assessment, and have experience either working for (or as) a mortgage broker or for a home loan lender.
- Client excellence: you build trust quickly and communicate with clarity.
- Detail-obsessed: you catch inconsistencies, track deadlines precisely and don’t let anything slip.
- Process-driven: you thrive in structured workflows and bring consistency and rigour to every step.
- Deep ownership: you run your work end to end, move with urgency when needed, and don’t wait to be asked.
- Stakeholder coordination: you’re comfortable managing multiple parties and keeping everyone aligned.
- Calm under pressure: you stay steady and supportive when issues arise, helping clients feel confident and in control.

Why OwnHome

- Join a fast-growing, high-performance team with big ambitions
- Working on problems that actually matter — helping families cross the single biggest financial threshold of their lives.
- Be trusted with real ownership, transparent expectations, and autonomy.
- Work alongside a high-performing team who value clarity, precision and teamwork.
- Access ongoing coaching and development to deepen your operational, customer and property expertise with exposure to lending, credit, settlements, brokers, capital partners, and complex stakeholder coordination.
- Grow your career into senior operations or client success as the team expands.
- Blow our customers’ minds - Be part of a culture built on high standards, warmth, and looking after our clients properly.

At OwnHome, we believe buying a home should be faster, fairer, and more successful. Join us to make that a reality - for thousands of Australians.

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📌 Operations Manager (Settlements & Support) (City of Sydney)
🏢 Ownhome
📍 City of Sydney