One of our Federal Government clients is looking for Senior Desktop Support Officer in Melbourne and Sydney .

We are looking for the following Skills/Experience:

- Monitors service delivery channels and collects performance data.
- Assists with the specification, development, research and evaluation of service standards.
- Ensures that incidents are handled according to agreed procedures. Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution.
- Monitors quality and performance against agreed criteria to make learning recommendations or to escalation concerns.
- Plans, organises and conducts assessment activity and determines whether appropriate quality control has been applied.

The next step is easy: If you are interested to discuss this position, you may send an email at or give us a call at for more information.

Note - We are equal employment chance provider and encourage applications from people with disability. Please let us know if you need special assistance for this job application.

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📌 Senior Desktop Support Officer (City of Sydney)
🏢 IT Alliance Australia
📍 City of Sydney