West End Hotel Townsville proudly stands as part of the Star Group – Queensland’s largest independent hotel and pub business. We do things a little differently here. If you like to zig while others zag , you might be just who we’re looking for to join our vibrant, fast‑paced team.

As we continue to grow and evolve, we're on the lookout for a passionate and experienced Duty Manager to take the lead in supporting day‑to‑day operations and delivering unforgettable customer experiences.

What You’ll Be Doing

- Supporting the Management Team in all aspects of venue operations
- Leading by example to create a positive, motivated team culture
- Ensuring exceptional customer service across all areas
- Contributing to staff training and development
- Overseeing compliance with licensing, RSA and venue policies

What We’re Looking For





- Current RMLV & Approved Manager’s License (essential)
- Previous experience in a similar hospitality leadership role
- A true team player with a “hands‑on” attitude
- A passion for customer service and creating memorable experiences
- Robust multitasking skills and the ability to stay calm under pressure
- Availability to work nights, weekends, and public holidays
- Highly motivated, reliable, and ready to hit the ground running

Why Join Us?

At Hotel West End Townsville, we believe hospitality is all about heart – making people feel welcome, valued, and part of something special. We’re big on culture, big on service, and even bigger on supporting our people.

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📌 Duty Manager - West End Hotel Townsville
🏢 Uworkin
📍 Townsville