Applications are invited for the full-time ongoing position of Constituent Manager (Electorate Officer B) in the Office of Michael McCormack MP, based in the Member's Riverina electorate office in Yass, NSW.
Position Overview
This position would suit an enthusiastic and highly motivated professional with exceptional customer service and written and verbal communications skills.
The Constituent Manager is a key member of the Riverina electorate office team, responsible for maintaining and developing the Member's relationship with individual constituents and the local community.
This position works closely with individuals, businesses and community groups to improve access to government services and resolve concerns with the administration of government policies and programs.
The key duties of the position are, but are not limited to:
• Preparing ministerial and parliamentary correspondence.
• Assisting with correspondence related to Shadow Ministerial portfolios.
• Assisting with setting the strategic direction for the Member's engagement with the electorate.
• Responding to and resolving constituent enquiries by e-mail, phone and counter interactions.
• Researching and identifying solutions to constituent and community concerns.
• Liaising with government agencies and stakeholders as needed.
• Keeping the office informed of emerging issues from constituent inquiries, correspondence, community newsletters etc.
• Responsibility for monitoring the public email account during and after hours.
• Assisting with diary matters and provide Executive Assistant support as required.
• Ensure strict compliance with office expense guidelines and regulations.
• Identifying, monitoring and moderating social media campaigns.
• Developing and contributing to local issues briefings and reports.




• Assisting with community events, including local markets, shows and field days.
• Maintaining awareness of local, regional and national issues through the media.
• Assisting the Member with social media management and strategy.
• Ensuring electronic files are stored according to office procedures.
• Supporting and maintain a safe, respectful and inclusive workplace culture.
• Other duties as required to support the Member and the effective operation of the electorate office.
• Travelling within the electorate and to Canberra as required.
The ideal applicant should possess the following skills and experience:
• Excellent oral and written communication skills.
• Strong administrative, interpersonal and stakeholder engagement skills.
• A sound understanding and strong interest in Australia's system of government, parliamentary, legal and political processes.
• Meticulous attention to detail and well-developed organisational, time management, critical thinking and problem-solving skills.
• Well-developed understanding of the Microsoft Office suite, social media and other digital platforms.
• Experience with photo and video editing software.
• High levels of professionalism, confidentiality, and discretion.
• Ability to work both independently and as part of a team to meet competing deadlines.
• An enthusiastic, positive, adaptable, and respectful approach to working with constituents, community groups, and office staff.




• A background in law and/or communications will be highly regarded.
Employment conditions:
The position is offered under the Members of Parliament (Staff) Act **** and conditions are outlined in the Commonwealth Members of Parliament Staff Enterprise Agreement ******* which include:
• A commencing salary between $76,910 and $89,793 will be negotiated depending on experience and relevant skills.
Please note this salary is subject to a 3.4% increase on 5 August **** (from 5 August **** commencing salary will be between $79,525 and $92,846).
• An electorate staff allowance (ESA) of up to $20,897 may be considered in recognition of, and compensation for, reasonable additional hours of work and any travel requirements.
Please note this allowance is subject to a 3.4% increase on 5 August **** (from 5 August **** an electorate staff allowance of up to $21,608 may be considered).
• Relocation assistance, studies assistance and paid study leave may also be available (subject to eligibility requirements).
• An employer superannuation contribution of 15.4% will be payable.
Applicants should note the following:
• An initial probationary period of 3 months will apply and may be subject to extension.
• The successful applicant may be required to undergo a National Police History Check.
• Staff may be subject to automatic cessation triggers in accordance with Section 14 of the MOP(S) Act.
• The successful applicant will be required to comply with their obligations under the Behaviour Codes and Standards.
Applications should be forwarded to ****** including a covering letter addressing the required skills and experience, and a resume containing the names of two referees.
Applications close on 2 August ****.

📌 Constituent Manager (Eob) - Office Of Michael Mccormack (New South Wales)
🏢 The Department of the House of Representatives
📍 New South Wales