Are you passionate about delivering outstanding customer service and creating memorable guest experiences?
Best Western Plus Launceston is seeking friendly, professional and motivated casual team members across three roles: Guest Service Agent / Receptionist, Housekeeping Room Attendant, and Food and Beverage Attendant.
This is an exciting opportunity for people who enjoy working in a fast-paced hospitality environment and take pride in providing exceptional service.
About Us
Best Western Plus Launceston is known for warm hospitality, professional service and memorable guest experiences. Our team takes pride in creating a welcoming stay for every guest.
Guest Service Agent / Receptionist
Role overview
As a
Guest Service Agent / Receptionist
, you will be one of the first points of contact for our guests and a welcoming face of the hotel. In this varied, guest-focused role, you will create positive first impressions, support smooth stays, and assist across front office and food and beverage operations as part of a friendly, close-knit team. If you thrive in a fast-paced hospitality environment, enjoy connecting with people, and want to grow your career with a supportive hotel group, this is an excellent opportunity to help make every guest experience memorable.
Key responsibilities
Respond to guest enquiries and resolve issues professionally.
Coordinate with housekeeping, maintenance and other departments.
Share local knowledge and assist guests with requests and recommendations.
Previous guest service experience in a busy hotel environment.
Enthusiasm for the detailed and precise work involved in reservations.
Strong attention to detail and excellent communication skills.
A friendly,



thoughtful and highly organised approach to customer service.
Housekeeping Room Attendant
Role overview
As a
Housekeeping Room Attendant
, you will play an important role in ensuring our guests enjoy a comfortable and memorable stay. You will maintain high standards of cleanliness across assigned guest rooms and hotel spaces, helping uphold the hotel's reputation for quality, care and attention to detail.
Key responsibilities
Clean and service guest rooms to hotel brand standards.
Replenish amenities, linen and guest supplies.
Clean bathrooms, bedrooms and living areas.
Maintain the cleanliness of public areas, corridors and back-of-house spaces.
Report maintenance issues and safety hazards promptly.
Work efficiently to meet daily room allocation targets while maintaining quality standards.
Follow all safety and hygiene protocols to maintain a clean, safe environment for guests and staff.
Have a high level of physical fitness and the ability to perform manual handling tasks.
Be adaptable and willing to assist with laundry duties as needed.
Food and Beverage Attendant
Role overview
As a
Food and Beverage Attendant
, you will warmly welcome guests and help deliver enjoyable dining and event experiences. Your product knowledge, attention to detail,



customer focus and teamwork will support memorable service across our outlets and events.
Key responsibilities
Create a welcoming and friendly atmosphere for guests.
Respond positively and professionally when challenges arise.
Enhance dining experiences with personalised food and beverage recommendations.
Support thoughtful upselling that improves the guest experience.
Proactively build product knowledge and share information confidently.
Communicate clearly with guests and colleagues to support seamless teamwork.
Take pride in setting up, maintaining and packing down service areas.
About You
You will be a great fit if you:
Have previous reception, hotel or hospitality experience.
Have experience with hotel reservation systems, which is advantageous for the Guest Service Agent role.
Love delivering genuine, memorable customer service.
Communicate confidently and present professionally.
Are organised, reliable and confident.
Can multitask, stay calm under pressure and work well in a team.
What We Offer
A workplace that values great service, teamwork and professional growth.
Competitive casual rates under the Hospitality Industry Award.
Discounted accommodation across Regional Accommodation Group properties for you and your family.
Comprehensive training and ongoing development.
Career progression opportunities within a growing hospitality group.
A supportive, inclusive and collaborative team workplace.
These are
casual positions
across a rotating 7-day roster, including mornings, evenings, weekends and public holidays. If you are professionally presented, guest-focused and ready to build your hospitality career, we would love to hear from you.

📌 Multiple Hospitality Positions - Reception, Housekeeping And F & B (Launceston)
🏢 BEST WESTERN PLUS Launceston
📍 Launceston