About the business
Adelaide Disability Medical Services is an expanding medical service dedicated to providing quality healthcare for South Australians living with a disability.
We are aware of the many barriers people living with disability face in the medical world, even for straightforward processes such as filling a script.
Our doctors, nurse and support team are here to remove these barriers.
About the role
We are looking for a medical receptionist to join our team for weekly Friday shifts plus extra ad hoc to cover staff leave.
8 hours of work a week guaranteed.
Must be available on Fridays (8 hours) and all of December and January to cover holiday leave (closed public holidays)
Availability required between 9am - 5pm Monday to Friday, including at short notice to cover staff sickness or leave.
Please do not apply if your availability does not align.
Patient contact
Provide frontline reception services including all patient liaison (including meeting, greeting and assisting)
Make all patient appointments, either via telephone or face-to-face using scheduling/billing software.
Assist with patient queries including account information, fees and consultation times
Take messages accurately ensuring that all requests by all customers (both internal and external), are documented appropriately
Obtain medical and demographic information required to register new patients.
Enter new patient details on the scheduling/billing software on completion of patient documentation.
Provide basic triage and ensure that patient telephone calls are escalated to nurses or doctors with key background information when it is appropriate to do so.
General administration
Scan and import letters and other documents to doctors' holding files or patients' electronic records
Sort, open and distribute all correspondence




Provide general administration duties associated with all incoming and outgoing correspondence and associated filing in both paper and electronic formats
Prepare and submit batched online Medicare billing information
Monitor, process and respond to faxes received electronically and emails to the clinic's general email address
Maintain medical records as required by culling, merging, activating and deactivating records
Modify demographic data in patient records to improve the efficiency of dealing with individuals (e.g. noting ring & remind and double appointment categories)
Review daily appointments to initiate reminder calls and identify nursing appointments
Monitor patients and others in the waiting room for missed arrivals and transfer to treatment room
Monitor the messaging system and ensure that responses and requests are followed up
Optimise doctors' schedules by delaying or advancing patients' appointments
Undertake projects as agreed with the Practice Manager to enable change and improve systems
Housekeeping
Open and close the Clinic according to defined procedures including computer back up, diversion of telephones, air conditioning, locking and security
Maintain kitchen and overall tidiness of office and waiting area
Benefits and perks
We have a small team of dynamic and friendly doctors and allied health professionals that are excellent to work with.
Located within a shopping centre with off-street parking
Opportunities to develop professionally via company subsidised courses and programs
Work schedule flexibility
No after-hours work
CPR training
Skills and experience
Must be able to work independently without direct supervision
Competence with Microsoft office suite
Must be able to work and contribute in a team setting
Positive communication skills, both verbal and written
Previous experience as a Medical Receptionist and use of Best Practice software will be highly regarded
Experience with dealing with people with a disability, both physical and intellectual will be highly regarded

📌 Medical Receptionist For Niche Gp Clinic (Adelaide)
🏢 Adelaide Disability Medical Services
📍 Adelaide