A leading financial services company is seeking an experienced Business Analyst to support a member remediation program focused on delivering accurate, compliant and member-centric outcomes. This role plays a key part in analysing member impacts, designing remediation activities and ensuring solutions meet regulatory and legal standards.
You will work across operations, risk, legal and delivery teams and will be well suited to someone who enjoys problem-solving in complex remediation or member-focused environments.
Key Responsibilities
Analyse issues impacting members and identify root causes
Design and document remediation approaches and activities
Define and document business rules, calculations and end-to-end processes
Collaborate with operations, risk, legal and delivery teams to ensure accurate and compliant outcomes
Support data analysis and validation of remediation calculations where required
Document impacts to systems, processes and member communications
Produce high-quality BA artefacts including requirements,



process flows and decision logic
About You
Strong experience as a functional Business Analyst within financial services, ideally insurance, superannuation or banking
Demonstrated experience in member remediation, customer remediation or regulatory-driven programs
Solid understanding of business rules, calculations and process design
High attention to detail with a solid focus on accuracy and compliance
Confident engaging with multiple stakeholder groups in a delivery environment
Ability to work autonomously and manage competing priorities
This is a 6-month contract commencing in January, offering the opportunity to work on meaningful initiatives with a direct impact on member outcomes. You'll be joining a supportive, delivery-focused program environment and will be offered a competitive day rate aligned with experience.
Contact Nick Largent for more information.

📌 Business Analyst - Customer Remediation (Sydney)
🏢 Morgan Mckinley
📍 Sydney