Silverchain is seeking a Customer Service Training Lead to drive service excellence in our National Contact Centre.
You will build team capability through training, coaching, quality assurance and continuous improvement initiatives, ensuring Customer Service Representatives have the knowledge to deliver an outstanding experience.The role operates in a hybrid setting with training at Bella Vista NSW, NSW-based office required, and later two days onsite per week with three days from home.
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📌 Customer Service Training Lead Hybrid 2 Days Onsite New South Wales
🏢 SilverChain
📍 New South Wales
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