Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people:

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

Key Responsibilities

- You will be headquartered in AMCS’ office in Sydney but frequent travel throughout Australia and New Zealand will be a requirement.
- Train and Support local installation partners on AMCS’ existing and recent hardware platforms.
- Liaise with AMCS’ hardware development team to understand and solve regional challenges for the installation and maintenance of the products.
- Track and Maintain AMCS’ Asset Management System.
- Report to regional and global management on system,



installation and support partner performance and track company specified KPIs for same.
- Assist Attaining Verification and Type Approval for systems in the region.
- Provide hardware knowledge and support to AMCS Sales Team members in the region.
- Prepare end user and technical user documentation for environmental products.
- Attend customer sites for meetings, service reviews and new vehicle type installations when necessary.
- You will be involved in product improvement program, consulting to customer & monitoring of performance metrics.
- Manage local Technicians in Australia and New Zealand.

Qualifications and personal attributes

- Education and Training- Third level or advanced qualification in electronics or an associated engineering discipline.
- Relevant Experience- Experience in automotive, industrial electrics, telecoms or computer-based discipline a distinct advantage
- Specialist Skills and Knowledge
- Excellent communication skills (both written and verbal), especially with regards to providing information to clients.
- Customer support experience- taking customer calls provide support via e-mail, phone & on site.
- The ability to investigate queries, diagnose, trouble shoot and resolve technical queries An understanding of software, hardware or electrical engineering principles.
- Practical experience in low voltage circuits and system installations.
- A logical problem solving mentality when it comes to regional installation and configuration challenges.
- An ability to communicate and describe industry based problems to the AMCS R&D; Development Team.
- Exposure or understanding of process driven software packages

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📌 VTech Technical Team Lead (City of Sydney)
🏢 Amcs Group
📍 City of Sydney