Quest on Franklin is a 4.5 star self-rated 117 room apartment hotel located in the heart of Adelaide CBD.

Quest on Franklin is now seeking a committed, loyal and friendly Guest Services Agent to join our Front Office team on a casual basis with regular hours. A minimum of 15 hours per week will be offered, with the opportunity to pick up additional hours during busy and leave periods. The successful candidate once trained will work autonomously.

Our team is built on trust and respect so the only necessity is a good attitude, willingness to learn and a friendly personality! Previous customer service experience is preferred, however hotel experience is not essential.

Guest Services Agent requires:

- Personalised customer service on a busy reception desk
- Reservation handling
- Excellent communication
- Guest experience focus
- Interpersonal & time management skills
- Excellent personal presentation
- Punctuality and reliability a must
- Working autonomously

Tasks include but not limited to:

- Check in/Check out guests




- In-house guest safety & security
- Taking & handling guest enquiries
- Guest relations & complaint handling
- Reservations
- Managing a switchboard
- Administration
- Account reconciliation
- Using RMS property management system

What we can offer you:

- Full Uniform
- Skilled induction & ongoing development training
- Career opportunities through Australia & NZ
- Discounted accommodation rates across the country

The successful applicant must be available to work a minimum of 15+ hours per week on a rotating roster.

Shifts are a combination of 7am-3pm & 3pm-11pm across weekdays, weekends and public holidays. Some mid shifts also available.

**Candidates MUST be available Monday’s, remaining days flexible. A competitive hourly rate will be offered.

Applicants must have the right to work in Australia.

Applications close Monday 3rd August 2026

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📌 Guest Services Agent | Apartment Hotel | 15-25 Hours Per Week (Adelaide)
🏢 Quest Apartment Hotels
📍 Adelaide