Service Operations Administrator Bruce Rock Engineering Swan View, Western Australia, Australia

At Bruce Rock Engineering (BRE), we design, build, and maintain road trains and transport equipment built tough for the rugged Australian outback. From humble beginnings, we’ve grown rapidly to become a leader in the road transport equipment industry, helping to shape the future of transport across Australia.

Our success is driven by our commitment to innovation, quality, and continuous improvement, underpinned by our core values of integrity, ownership, and teamwork. We’re proud to be Australian-made, delivering world-class products while fostering a supportive, family-oriented workplace.

Service Operations Administrator

Full time - Roster 8/6

Looking for the work-life balance of a FIFO roster without the long swings away? This role offers an 8 days on, 6 days off roster, giving you the advantage of regular time off while still being home every night.

Forrestfield

We’re looking for a highly organised and proactive Service Operations Administrator to support our busy Service & Repairs team in Forrestfield. This is a critical role that keeps our workshop running smoothly — from job tracking and invoicing to customer support and internal coordination.

If you thrive in a fast-paced environment, enjoy working closely with operational teams, and take pride in accuracy and efficiency, this could be the perfect fit.

What you’ll be doing:

- Provide day-to-day administrative support to the Service Manager, Supervisors, and workshop teams
- Act as a key point of contact for service calls, customers, and internal stakeholders
- Manage service job administration including job creation, WIP, invoicing, costing, and job closures
- Monitor labour hours,



timesheets, and ensure accurate job costing and allocation
- Maintain filing systems, service records, and documentation in line with company standards
- Support workshop operations with job packs, job cards, and workflow coordination
- Assist with reporting, data entry, and performance tracking
- Process purchase orders, invoices, and third-party charges
- Support safety processes including incident registers, audits, and documentation
- Assist with customer bookings, estimates, and general service coordination
- Collaborate closely with the Parts and Service teams to ensure smooth operations

What we’re looking for:

- 2–5 years’ experience in an administration role (ideally in a workshop, service or industrial environment)
- Strong attention to detail and ability to manage multiple tasks and deadlines
- Intermediate to advanced skills in the Microsoft Office Suite
- Excellent communication and customer service skills
- Ability to work in a quick-paced, team-oriented environment
- Experience with Epicor or similar ERP systems
- Exposure to service & repairs / workshop environments
- Certificate in Business Administration or related field

Why BRE?

At BRE, our people are at the heart of everything we do. With continued investment in our facilities, technology, and team development, this is your opportunity to grow, contribute, and be part of something bigger.

What we offer:

- Referral bonuses and service recognition awards
- Access to Flare Benefits and Employee Assistance Program (EAP)
- Purchased leave options for work-life balance
- Opportunities for ongoing training, development, and internal promotions
- Social club and supportive team culture
- Free onsite parking

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📌 Service Operations Administrator (City of Kalamunda)
🏢 Bruce Rock Engineering
📍 City of Kalamunda