At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Your Role

We’re looking for a Support Specialist to join our Match Analysis team in Australia. In this role, you will work directly with our customers to answer inquiries, troubleshoot technical issues, and ensure they have the help they need. You’ll be our users’ first point of contact, answering calls and emails about our products and features—ranging from how‑to questions to technical troubleshooting. As a global support team, you will deliver game‑changing support experiences for teams, athletes and fans, acting as an internal advocate for evolving customer needs while teaming up with our product teams to surface customer insights. We’re currently considering candidates who live within a commuting distance of our offices in Sydney, Australia.

Must‑Haves

- A problem solver who can put themselves in someone else’s shoes to find the best solution.
- Eager to work directly with customers to help them achieve their goals.
- A confident communicator who can relay solutions with a clear approach and a human touch, both through email and on the phone, ensuring issues of varying technical complexity are resolved or escalated.
- Flexible,



showing composure and resilience in a fast‑paced, ever‑changing environment, including occasional weekend availability during game days.
- A good listener who empathizes with users and responds with creative solutions.
- A team player who acts as an internal advocate for evolving customer needs while collaborating with product teams to surface insights.
- Experience with our elite customer base and the ability to apply that knowledge to ensure their success.

Nice‑to‑Haves

- Previous customer‑support experience answering calls and emails that ranged from how‑to questions to technical troubleshooting.
- Familiarity with high‑performance analysis workflows and video analysis software such as Hudl Sportscode.

Our Role

- Champion work‑life harmony with flexible vacation time, company‑wide holidays, timeout (meeting‑free) days, remote work options and more.
- Guarantee autonomy in an open, honest culture, giving you the agency to own your work and try new ideas.
- Encourage career growth with lifelong learning resources and career development opportunities.
- Provide a supportive environment—well‑designed offices for those on site and the technology needed for remote work.
- Support wellbeing with medical and retirement benefits (depending on location) and resources such as our Employee Assistance Program and employee resource groups.

Compensation

Base Salary Range: $60,000 – $80,000 AUD (starting salaries will typically fall near the middle of this range). Compensation decisions are based on experience, skills and education in line with our internal pay equity practices.

Inclusion at Hudl

Hudl is an equal‑opportunity employer. Through actions, behaviors and attitudes, we create an environment where everyone—no matter their differences—feels they belong. We track our inclusion efforts in annual reports and offer resources that ensure employees feel safe bringing their authentic selves to work. If you’re unsure about your confidence or the confidence gap, we encourage you to apply.

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📌 Support Specialist (Tier 3) (City of Sydney)
🏢 Hudl
📍 City of Sydney