Customer Service Team Lead

Are you an experienced customer service professional who thrives in a quick-paced healthcare environment? We are seeking a proactive and organised Customer Service Team Lead to guide our team and support the day-to-day operations of our established allied health practice across two locations.

This role is ideal for someone who enjoys leading people, improving systems and processes, and delivering exceptional service to clients, families, and team members.

About the Role

Reporting to the CEO & COO, the Customer Service Team Lead is responsible for overseeing customer service operations, supporting clinic administration, and leading a high-performing Customer Service team. Working closely with the Leadership Team, you will help drive operational efficiency, team development, and a positive workplace culture.

Key Responsibilities

- Lead, mentor, and support the Customer Service team.

- Oversee daily clinic administration, bookings, and client communication.

- Manage onboarding, wait lists, and client service processes.

- Coordinate team workflows, priorities, and operational tasks.

- Support team performance reviews, training, and development.

- Monitor operational and customer service KPIs and reporting.

- Coordinate finance administration, invoicing, and debtor management.

- Maintain efficient systems, procedures, and office operations.

- Contribute to workplace culture, team engagement, and continuous improvement initiatives.

About You

You are a confident and approachable leader with strong organisational skills and a genuine passion for customer service. You can manage competing priorities,



communicate effectively with a range of stakeholders, and support teams to achieve positive outcomes.

Skills & Experience

- Experience in healthcare industry office administration and customer service leadership.

- Minimum 1-2 years of customer service leadership experience is required.

- Previous leadership experience within an allied health, healthcare, or medical environment preferred.

- Strong organisational, communication, and problem-solving skills.

- Ability to manage multiple priorities in a busy environment.

- High attention to detail and professionalism.

- Strength in managing confidential data with accuracy and efficiency.

- Proficiency in Microsoft Office like programs and ability to learn new systems quickly.

- Excellent written and verbal communication skills.

- Experience supporting team development and performance management.

What We Offer

- A supportive and collaborative team environment.

- Opportunity to contribute to meaningful work within the community.

- Ongoing professional development and leadership support.

- A dynamic role with variety and opportunities for growth.

If you are passionate about people, operations, and delivering excellent customer experiences, we would love to hear from you.

Location

Primary clinic location in Yarra Junction, with up to 2 days per week in the Warragul clinic to connect with all team members.

For more information about our beautiful locations please click check out the below sites: https://www.visitgippsland.com.au/destinations/west-gippsland/warragul

https://www.visityarravalley.com.au/

📌 Customer Service Team Lead - Allied Health Practice (Yarra Junction)
🏢 Strong Minds Psychology
📍 Yarra Junction