Doors Plus is an Australian owned company which has been in operation since 1989. We currently have 22 stores located across Australia and are the largest seller of retail doors in the country. We are well known for our No Fuss! brand and are considered an industry leader in the home renovation door market.
Job Description
The key duties of this role will be:
- Scheduling work for our installers.
- Making appointments for our customers.
- Liasing with sales team members regarding customer bookings and requests.
- End to end customer service via phone and email.
Desired Skills and Experience
This role requires:
- Someone who can multitask across multiple platforms including in house scheduling systems, Microsoft Office and Outlook Express
- Excellent verbal communication skills, clarity of speech, and a professional written manner for both in house and customer correspondence
- Confidence with phone systems - headsets, using hold and transferring calls etc
- The ability to communicate details via email or other platform while actively listening and engaging with a customer
- A person who excels in time management and can distinguish priority tasks
About you:
- We prefer a person with at least one years' experience in customer care
- We are looking for a warm and empathetic person, who wants the best for their customers
- We would like a calm person who is confident with handling intense discussions
- We need someone who can work both individually and within a team environment
- We would like someone who finds satisfaction in an active work setting and will proactively seek tasks during slower periods
What’s in it for you?
- Convenient Western Sydney location with onsite parking
- Onsite training provided
- Friendly and focused team
If you have a positive personality with great communication skills and an emphasis for customer care, then we’d like to hear from you!
📌 Customer Care Consultant - Minchinbury, NSW
🏢 Doors Plus
📍 Minchinbury
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