- Sydney CBD
- Fintech Organisation
- Scale up stage

About the role:

We're partnering exclusively with a profitable global fintech that's entering its next phase of growth. Operating across Australia, New Zealand, the UK, the US and South Africa, the business has built an impressive customer base, a highly scalable platform and a strong commercial foundation.

Now they're looking for someone to take ownership of everything customer-facing. Working directly alongside the Founder, you'll become the driving force behind customer acquisition, lifecycle marketing, go-to-market strategy and commercial growth. You'll have the autonomy to challenge existing thinking, identify opportunities and build initiatives that genuinely move the needle.

You'll most likely come from a fintech, consumer lending, payments, BNPL or another high-volume B2C digital business where customer acquisition and commercial performance are critical. Most importantly, you're commercially minded, comfortable making decisions with data and excited by the opportunity to build rather than simply maintain.

What's a typical day look like?

- Own the customer growth strategy across the entire customer lifecycle
- Improve lead generation, customer acquisition and conversion performance
- Develop and optimise CRM, SMS and email marketing campaigns
- Work closely with Product and Engineering to enhance the digital customer experience
- Identify opportunities to launch new products and improve existing offerings
- Use customer insights and data to drive commercial decisions and growth
- Build scalable customer journeys that improve engagement, retention and revenue




- Partner directly with the Founder to help shape the company's commercial direction and global expansion

About you:

You'll bring experience across

- Growth, commercial or product leadership
- Performance marketing and customer acquisition
- CRM, lifecycle marketing, automation and customer engagement
- SMS and email marketing strategies
- Conversion Rate Optimisation (CRO) and customer journey optimisation
- Go-to-market strategy and product launches
- Using data and customer insights to influence commercial decisions
- Working cross-functionally with Product, Marketing, Engineering and senior leadership

Why this role?

This is a rare chance to become the founder's second-in-command on the commercial side of the business. You'll be expected to bring ideas, challenge the status quo and proactively drive growth rather than wait to be told what to do.

You'll have the chance to:

- Work directly with the Founder and influence key business decisions
- Own the strategy rather than simply execute someone else's
- Shape how millions of customer interactions are acquired, nurtured and converted
- Help drive the next stage of international growth
- Join a profitable business with an entrepreneurial culture where ideas are welcomed and acted upon

If you're looking for a role where you can influence commercial outcomes and leave your mark on a growing global fintech, we'd love to hear from you. Reach out to Shannon for more information - [email protected]

Kapital Consulting is a niche Fintech Recruitment Business specialising in Technology, Project Services and Data Recruitment across Australia. For more information connect with us on www.kapitalconsulting.com.au and follow us on www.linkedin.com/company/kapital-consulting

📌 Head of Commercial & Growth (Sydney)
🏢 Kapital Consulting
📍 Sydney