Every role at GrainCorp helps deliver high-quality service to our customers and communities. In this role, you’ll contribute by:

Providing Level 1/2 technical support to over 2,500 internal users and contractors, ensuring smooth IT operations and enabling business functions.

About the role:

- Respond to and resolve IT incidents and service requests via phone, email, and ticketing system.
- Maintain accurate documentation and ensure SLA compliance.
- Troubleshoot remotely using tools like Remote Desktop.
- Support Microsoft environments including Windows, Office365, Teams, Active Directory, Exchange Online.
- Participate in system maintenance and access provisioning.
- Communicate technical information clearly to non-technical users.




- Contribute to service desk process improvements and project delivery.

About your experience:

- At least 4+ years in a similar Service Desk role.
- Strong experience with Azure or Entra, Active Directory, and Exchange.
- System administration skills (e.g. Intune configuration) are a plus.
- Clear communication and a cooperative mindset.

What we offer:

- Hybrid work and flexible leave options
- Health & wellbeing support including birthday leave
- We’re proud to be a Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career.

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📌 Service Desk Analyst - Sydney (City of Sydney)
🏢 Graincorp
📍 City of Sydney