Operations Performance, Compliance and Insights Manager Employment Type: Permanent Full Time Location: Hybrid Compensation: Competitive Salary + Super + NFP Salary Packaging Role Summary Make a meaningful difference to the lives of Australians in need. This role is central to ensuring our housing services operate effectively, consistently and in line with regulatory, contractual and internal performance requirements. The manager will bring clarity to complexity by translating compliance obligations, operational KPIs, data quality expectations and business performance frameworks into practical, consistent approaches that support teams across the housing operations portfolio.

Key Responsibilities - Lead and develop a high‑performing team, fostering a culture of accountability, collaboration and continuous improvement.

- Coordinate national operational performance reporting against externally driven contractual and regulatory KPIs, as well as internally defined service, quality and improvement indicators.
- Ensure reporting is accurate, timely, consistent and supported by strong data quality standards, governance and assurance processes.
- Translate performance data into clear insights that highlight trends, risks and opportunities for improvement.
- Provide performance narratives and reporting to senior leadership, executive and board‑level forums.
- Oversee operational compliance with regulatory, contractual and internal requirements across the housing portfolio.
- Embed compliance obligations, KPI requirements and performance expectations into operational systems, processes and frontline practice.
- Establish, maintain and embed business performance, data quality and compliance frameworks, tools and guidance for consistent implementation.
- Lead audit and assurance activities, ensuring findings are translated into clear and actionable improvements.
- Drive data quality, governance and continuous improvement initiatives that strengthen KPI delivery, compliance outcomes,



reporting confidence and operational decision‑making.

Required Qualifications - Tertiary qualifications in business, data, information management, compliance, governance, law or a related discipline, or equivalent experience.

- Demonstrated leadership experience in a regulated, contract‑funded service environment, ideally within social or community housing.
- Ability to translate complex regulatory, contractual, KPI, performance and data quality requirements into explicit and practical operational guidance.
- Proven experience overseeing operational performance reporting, compliance, assurance, governance or KPI reporting functions in a complex service environment.
- Strong capability to embed business performance, data quality, reporting, compliance or assurance frameworks into operational practice across systems and teams.
- Experience leading and developing multidisciplinary teams.
- Well‑developed analytical and critical thinking skills, with the ability to identify risks and improvement opportunities.
- Experience developing, governing and continuously improving frameworks, processes or assurance approaches that support data integrity, KPI delivery and compliance outcomes.
- Highly effective communication skills, with experience presenting insights to senior leaders.
- Strong stakeholder engagement skills, with the ability to build productive cross‑functional relationships and balance operational needs with compliance expectations.

Benefits - Rewarding work – everyday impact.

- Not‑for‑profit salary packaging that reduces tax.
- Free external, confidential counselling and chaplaincy support.
- Volunteering opportunities.
- Extra leave: additional public holiday, additional annual leave on work anniversary and the option to purchase further leave. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds, including gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to apply. All people are welcome to join our team and help Australians in need.

📌 Operations Performance, Compliance & Insights Manager (City of Sydney)
🏢 Iaawg
📍 City of Sydney