2x IT Support Officers – Northern Victoria (Seymour)

As an IT Support Officer, you will provide critical Level1 IT delivery and operational support across active operational hubs and field venues for a large scale project. This is a multifaceted role combining technical service desk troubleshooting and escalation with physical hardware deployment.

Location: 2 roles located in Seymour, Victoria

Rate: $51.55 per hour plus superannuation (12%)

Duration of the project: August to December 2026

You will be responsible for:

- Acting as the first point of contact for technical enquiries (face to face, onsite).
- Logging, triaging, and managing incident priorities under tight, time critical constraints.
- Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment.
- Resolving routine issues around user account logins, password resets, software errors, and basic network connectivity (wired and wireless).
- Maintaining highly accurate asset tracking records and documentation for all deployed equipment.

The Environment & Logistics

- Work Dynamics: Critical function, fast paced workplace requiring rostered shifts, including early mornings, evenings, and weekends.
- Physical Component:



Includes light manual handling of IT equipment and standing for extended durations.
- Travel: Located at a hub but may be required to travel between local sites to assist (a current Australian driver licence is mandatory).

What You'll Bring

- Technical Foundations: Proven experience delivering Level1 IT support, service desk, or field technical assistance (2+ years).
- Core Systems: Proficiency with Windows devices, PC hardware, MS Office, Teams and standard ticketing tools.
- Operational Aptitude: Comfort learning specialised proprietary hardware workflows quickly and assisting non technical users under pressure.
- Soft Skills: Outstanding communication, a calm demeanor during high pressure peaks, and exceptional escalation judgement.
- Integrity: Absolute political neutrality and professionalism when handling sensitive data.

Flexibility & Reliability

Qualifications

- Experience: 2+ years experience in a similar role education Bachelor Degree
- Skills: IT support, helpdesk, service desk, deployment, network, infrastructure, IT officer
- Full Australian work rights

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📌 It Support Officer - Northern Victoria (Seymour)
🏢 Randstad Digital Australia
📍 Seymour