- Lead the ongoing delivery and performance of a high-impact SaaS platform used by Domain clients.
- Build trusted partnerships with senior stakeholders while driving operational excellence.
- Hybrid working, supportive team and a pipeline of interesting and meaningful work.

About the Role

As a Service Delivery Manager and leading a small team of 3, you'll play a key role in ensuring the seamless delivery, performance and continual improvement of our technology services for a key client group. Acting as a trusted advisor to senior stakeholders, you'll combine operational leadership with strong relationship management to ensure our platform delivers real value, stability and long‑term success.

Working closely with Product, Engineering and delivery teams, you'll oversee the end‑to‑end service lifecycle - from day‑to‑day operations through to service improvements and governance. This role sits at the centre of our client relationships, ensuring customer insights translate into meaningful platform enhancements and service innovation.





Put simply, our data solutions offerings make us a true market leader! This is a unique opportunity to join a unique "business within a business", in a very supportive and close‑knit culture with a huge pipeline of interesting and wide-ranging projects on the horizon to look forward to.

In a typical day you can expect to:

- Own end‑to‑end service delivery across BAU operations - ensuring performance, stability and customer success.
- Act as the primary client contact, building strong executive relationships and managing escalations when needed.
- Lead service governance forums - providing clear reporting, driving prioritisation and managing risks and issues.
- Partner with Product and Engineering teams to ensure customer feedback informs platform enhancements and delivery priorities.
- Establish and maintain scalable service delive

📌 Service Delivery Manager (City of Yarra)
🏢 Domain
📍 City of Yarra