Zurich is seeking a Senior Disputes Manager to lead and embed complaint-handling excellence across Home, Contents and Motor. You will provide strategic guidance on RG271, GICOP and ICA, while partnering with stakeholders to strengthen governance and ensure fair, customer-centric outcomes.
You will drive end-to-end project delivery, design robust frameworks and deliver training to frontline teams in a dynamic, project-led setting—building capability and continuous improvement across the
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📌 Senior Disputes Lead: General Insurance Complaints (Australia)
🏢 Zurich 56 Company
📍 Australia
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