Job Summary As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You’ll Be Doing - Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.

- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits - Hourly Rate: $33.33 per hour (Junior rates apply for those under 20 years of age).

- Penalty Rates: Additional 25% for weekday hours worked after 6PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
- Superannuation: 12%.
- Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: 16 weeks of paid parental leave, extra day off,



gender affirmation leave, cultural leave, blood donor leave, and ability to purchase up to 4 weeks of additional leave.
- Training & Career Growth: Access over 17,000 learning programs with LinkedIn Learning and Future Ready program.
- Flexibility: Adaptable working hours and supportive approach to parental leave.
- Recognition & Rewards: Monthly performance rewards and recognition programs.
- Inclusive Culture: Diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is This

You?

- Great Communication Skills: Natural at connecting with people and improving their day.
- Solution-Oriented Approach: Enjoys thinking on the feet and tailoring solutions for each customer.
- Sales Drive: Motivated to achieve (and exceed) sales targets and KPIs.
- Passion for Learning: Eager to grow and develop skills in a dynamic environment.
- Resilience and Positivity: Can‑do attitude, even when busy.
- Customer‑Facing Experience: Prior experience preferred but not required; enthusiasm and willingness to learn. Inclusive & Diversity Statement We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

How to Apply Ready to kickstart your journey? Apply now and await an email from our partner HireVue to complete the next step.

📌 Telstra Retail: Part Time Customer Service & Sales Consultant BAIRNSDALE
🏢 Telstra Corporation
📍 Bairnsdale