Role Overview

To manage a portfolio of disputed recoveries files within the Recovery & Settlements Department, whilst achieving cost‑effective and quality claims handling through robust relationships with internal and external service providers.

Responsibilities

- Investigating and resolving disputes across both insured and uninsured disputed claims.
- Providing recommendations on how individual claims should be resolved.
- Dealing with inbound queries from third parties and clients on relevant claims.
- Explaining to third parties why we hold them liable and helping them understand the reasons behind our decision.
- Providing a point of reference to other consultants on related matters.

Qualifications

- Sharp eye for detail.
- Well‑grounded negotiation and communication skills.
- Strong understanding of Australian road rules including motor vehicle liability.
- Ability to deal effectively and confidently with conflict.
- Effective time‑management capabilities.
- Strong knowledge of how our end‑to‑end recovery process works.
- Excellent phone manner and customer‑service skills.
- Confidence in decision making.




- Self‑motivation and ability to work unsupervised.
- Previous debt collection, paralegal or insurance claims experience will be highly regarded.

Perks

- Prime location: North Lakes office within walking distance of shops, cafes, and restaurants.
- Generous leave: paid "ME" day, paid volunteer day annually, option to purchase up to two additional weeks of leave per year, and comprehensive paid parental leave.
- Workplace giving program with matched donations to registered charities.
- Internal development programs and access to a wide range of online courses.
- Discounts on Budget Direct insurance products and access to "Perks" app offering discounts and offers across various areas.
- On‑site amenities: wellness spaces, private nursing mother spaces, and access to the 24/7 safety, medical, and mental‑health support service Sonder at no cost.
- Team spirit: vibrant social team with regular events, annual celebrations, and family fun days.

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📌 Recoveries Consultant Negotiation (Brisbane City)
🏢 Auto & General Australia
📍 Brisbane City