Alphacrucis University College is Australia’s largest Christian higher education provider, offering degrees in education, business, counselling, ministry, theology and more. We exist to equip Christian leaders to make a positive impact in the world.

About the Role

You will lead and coach a small team of Future Student Advisors (plus support staff) who engage prospective students via phone, video calls, emails and digital channels. Your mission:

- Improve conversion rates
- Strengthen pipeline management and CRM performance
- Align marketing, recruitment and faculty stakeholders
- Build a motivated, accountable, high-performance culture

This role combines Sales & Recruitment Leadership + Process Improvement & Optimisation.

Responsibilities

- Lead and coach a B2C sales/recruitment team selling remotely
- Run weekly performance reviews and skills development sessions
- Drive accountability around conversion KPIsImprove engagement, objection handling and closing capability
- Own the full lead-to-enrolment funnel
- Align with marketing on lead quality and nurture strategy

Cross-Functional Influence

- Work closely with Marketing, Faculty, and Campus leaders to improve the student journey and experience
- Input into course development and delivery to align with changing customer and competitive landscape




- Represent the organisation at events and industry engagements

Qualifications

- Demonstrated B2C sales leadership experience
- Experience leading a remote, phone-based, or call-centre style team
- Proven track record hitting team-based revenue or conversion targets
- Solid CRM and pipeline management capability
- Comfortable working with data, KPIs and performance metrics
- Alignment with Christian values and a faith-based organisational context

Required Skills

- Recruitment Manager
- Admissions Manager
- Business Development Manager
- Call Centre Manager
- Growth Manager

Preferred Skills

- Led a high-volume phone-based B2C sales team
- Improved conversion through coaching and process redesign
- Enjoyed building people, not just pipelines
- Wanted their work to contribute to something meaningful

Pay range and compensation package

This role may suit you if you are a:

- Recruitment Manager
- Admissions Manager
- Business Development Manager
- Call Centre Manager
- Growth Manager

Equal Opportunity Statement

If you’re ready to combine strong commercial leadership with genuine purpose, we’d love to hear from you. Apply via LinkedIn or contact us for a confidential discussion.

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📌 Future Students Manager (City of Parramatta Council)
🏢 Alphacrucis University College
📍 City of Parramatta Council