EUC / Network Smart Hands Engineer (On Call / Casual)

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Employment Type: Independent Contractor / On Call / Casual
Work Mode: Onsite (Field Support / On‑Demand)

About the Role

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support on an on‑call or casual basis across multiple client locations in Sydney. This is a fantastic opportunity for skilled IT professionals who enjoy flexible, field‑based work and have strong hands‑on experience in desktop, laptop, printer, and network hardware troubleshooting.

Key Responsibilities

- Provide onsite EUC and Network Smart Hands support for incidents, service requests, and installations.
- Perform break‑fix, IMAC (Install, Move, Add, Change), and preventive maintenance tasks.
- Support network device installations – routers, switches, access points, and cabling.
- Handle hardware replacements, upgrades, and troubleshooting for end‑user devices.
- Collaborate with remote support and service desk teams for timely resolution.
- Maintain accurate logs for dispatch calls, assets, and completion reports.
- Coordinate with vendors and third‑party support teams when required.
- Ensure all activities comply with client SLAs and ITIL processes.

Required Skills & Experience





- 3–6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
- Solid knowledge of Windows OS, O365, Active Directory, and common desktop applications.
- Basic understanding of networking concepts (LAN/WAN, IP addressing, cabling, patching).
- Hands‑on experience with hardware troubleshooting (laptops, desktops, printers, peripherals).
- Familiarity with ticketing tools (ServiceNow, Remedy, or similar).
- Excellent communication and coordination skills.
- Must have a valid driver’s license and willingness to travel between client sites.

Preferred Qualifications

- ITIL Foundation certification.
- CompTIA A+ / N+ or vendor certifications (HP, Dell, Cisco).
- Prior experience in casual/on‑demand support engagements.

Work Scope

- On‑demand / Casual calls during business hours.
- May include after‑hours or weekend support as per SLA.
- Reporting to: Regional Service Delivery Manager / Project Coordinator.

Interested? Let’s Connect!

If you’re a hands‑on IT professional who thrives in dynamic environments and enjoys flexible, field‑based work — we’d love to hear from you! Please share your updated CV along with:

- Contact Number
- Email
- Preferred Contact Time
- Current Salary & Expected Rate
- Current Location
- Visa / Citizenship Status
- Notice Period

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📌 EUC / Network Smart Hands Engineer (On Call / Casual) (City of Sydney)
🏢 Preferable - Crafting Careers
📍 City of Sydney