As the Head of Residential Care, you will provide strategic leadership and be accountable for the operational performance, regulatory compliance and overall quality of our residential aged care services. Through your transformational leadership style, you will inspire your teams to deliver service excellence and foster a culture of continuous improvement, ensuring our residents experience protected, respectful, and person-centred care.

Reporting directly to the Chief Operations Officer, you will:

Provide strategic and operational leadership ensuring the consistent delivery of safe, person-centred care across our residential aged care services.

Foster a positive and values-driven culture, promoting employee engagement, accountability and continuous improvement.

Develop and implement service delivery plans that uphold resident dignity, autonomy and wellbeing.

Oversee the residential admissions process and drive strategies to optimise occupancy.

Provide executive oversight of the AN-ACC function to support funding and clinical excellence.

Ensure ongoing compliance with the Aged Care Quality Standards, relevant legislation, and organisational policies.

Why Work For Us?

As the largest single site retirement and aged carecommunity in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success.
With more than 1000 residents and 700+ staff members,



you are guaranteed to be working with a professional community of likeminded people. We will recognise your dedication and achievements, and we will support you with regular training and development, to be the best you can be.

In our recent staff survey, Swan Care scored 85% for Staff Engagement, reflecting our staff's collective commitment to our organisation, their roles and to our clients and residents.

Key Role Requirements:

You may come from a nursing, allied health or operations background. What matters most is your passion, integrity and ability to lead change with courage and purpose. You're someone who can connect with people, inspire excellence and turn vision into tangible outcomes.

Current registration with AHPRA (highly regarded).

Proven leadership experience in residential aged care or related health or human services environment.

Comprehensive knowledge of the Aged Care Quality Standards, relevant legislation and compliance frameworks.

Demonstrated ability to lead high performing teams and support a values-based, person-centred culture.

Exceptional leadership capability with the ability to engage and influence across all levels of the organisation.

Sound financial acumen with the ability to manage resources effectively.

Highly motivated, self-directed professional who thrives in a collaborative, values driven environment.

Working rights in Australia.

National Police Clearance.

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📌 Head of Residential Care (Albany)
🏢 SwanCare
📍 Albany