As a Customer Service Advisor, you'll play an important role in delivering high quality, accessible services to the Queensland community. Every day is different, and your work will directly support customer to access essential government products and services.

What you'll do:
Be a trusted point of contact for customers, assisting them across phone, online and face to face channels
Help customers access services such as licensing, registration, deceased estates, vessel registration and other government products
Provide clear, accurate information and resolve enquiries in a timely and professional manner
Encourage and support the use of self-service options where appropriate, helping customers find the most effective solutions
Confidently navigate multiple systems and databases to complete transactions and administrative processes
Support day to day operational tasks,



including financial transactions and reconciliation activities
Work collaboratively within a supportive team setting to meet performance targets and shared goals
Assist with training and mentoring of staff when required, sharing your knowledge and experience

Why this role?

This is a outstanding prospect to build your customer service capability within the public sector, gain exposure to a range of government services, and work in a team that values professionalism, collaboration and continuous improvement.

Applications will remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

📌 Casual Customer Service Advisor Cross Channel Queensland
🏢 Queensland Government
📍 Queensland